Our page is @coda**. I want to pay to promote a post. I see a "boost unavailable" butto...

GetHuman1892020's customer service issue with Facebook from January 2019

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The issue in GetHuman1892020's own words
Our page is @coda**. I want to pay to promote a post. I see a "boost unavailable" button. It tells me "ad account status is disabled." I filled out the Facebook form and got an email telling me to check my support inbox. I am unable to access the support inbox - I click on it and get an admin page, not the inbox. How can I get help to resolve the issue and pay to to promote? VIkki Migoya, *****@***.com
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Facebook

Customer service issue
Reported by GetHuman1892020
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 278423 others
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Timeline
GetHuman1892020 started working on this issue
Jan 3rd 11:31pm