My account has been hacked. Whoever has done it has removed by phone number, so i can’t...

GetHuman1891908's customer service issue with Facebook from January 2019

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GetHuman1891908's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1891908 will want to follow the link below to head to their help center. We will check on GetHuman1891908 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1891908 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1891908's own words
My account has been hacked. Whoever has done it has removed by phone number, so i can’t reset the password by text. There is an old email address linked to the profile which I had to delete as it was compromised, but I’m concerned this is now being exploited. **I’ve gone through the process of reporting it via the helpdesk, but every time I get a link sent to my new email to reset the password, I’m getting told I’ve tried too many times and will have to try again later. I was in the process of waiting **hrs to try again, when I got another email to say I’d requested a reset* I had not. I think the hackers are requesting it themselves to prevent me regaining access. **I need:***. The account to be frozen. ***. The old email to be removed from the account. ***. To be given access in a different way than the links I’m currently receiving.
GetHuman1891908 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman1891908
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 278385 others
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GetHuman1891908 started working on this issue
Jan 3rd 11:12pm