I had a Facebook. I had got a new phone and tried to log onto my my Facebook. Sent pict...

GetHuman1890966's customer service issue with Facebook from January 2019

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The issue in GetHuman1890966's own words
I had a Facebook. I had got a new phone and tried to log onto my my Facebook. Sent pictures of my drivers license and everything. Still nothing. I had to make a new Facebook and lose everything on my older Facebook because I couldn’t get the issue resolved. Now I have another new phone and still going through the same issue. I get on a computer and my password is correct but whenever I try to login to the app it WONT let me. So am I going to have to make another Facebook? I would really love to get into my first Facebook.
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Facebook

Customer service issue
Reported by GetHuman1890966
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 11 customers so far
Similar issue to 278268 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1890966 started working on this issue
Jan 3rd 9:18pm