The person that was on charge of our social media leave the company a few years ago...

GetHuman1887719's customer service issue with Facebook from January 2019

277775 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman1887719's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1887719's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1887719 will want to follow the link below to head to their help center. We will check on GetHuman1887719 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1887719 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman1887719's own words
The person that was on charge of our social media leave the company a few years ago. **Now we want to start some new campaigns on our account but we cannot login.*I already received an e-mail with a code and also change the password but after that it says: Identity not confirmed. **How can we solve this issue so we can access the facebook account again.**The e-mail to access is *****@***.com
GetHuman1887719 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1887719 fixed the problem
We are waiting for GetHuman1887719 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1887719 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1887719
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 277775 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1887719 started working on this issue
Jan 3rd 3:47pm