The person that was on charge of our social media leave the company a few years ago...

GetHuman1887719's customer service issue with Facebook from January 2019

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The issue in GetHuman1887719's own words
The person that was on charge of our social media leave the company a few years ago. **Now we want to start some new campaigns on our account but we cannot login.*I already received an e-mail with a code and also change the password but after that it says: Identity not confirmed. **How can we solve this issue so we can access the facebook account again.**The e-mail to access is *****@***.com
GetHuman1887719 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1887719
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 277775 others
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Timeline
GetHuman1887719 started working on this issue
Jan 3rd 3:47pm