I've been on Facebook for quite a few years but just recently got a new phone. When try...

GetHuman1886889's customer service issue with Facebook from January 2019

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The issue in GetHuman1886889's own words
I've been on Facebook for quite a few years but just recently got a new phone. When trying to log into Facebook, I can't remember my password. I've tried everything to reset it. There is nothing online helping me. When I go to reset my password, it'll let me enter the code to reset it or click the link to reset it (I've tried BOTH). It lets me get to the part where it says I can enter a new password, which I do so correctly and have looked over plenty of times, but every single time I try it just says "UNKNOWN ERROR". I've waited days, at LEAST *, just to try again but no matter what I do it won't work. My birthday is in like a week (the **th of January) and I'm trying to access Facebook to invite my friends to the event page my mother created for my party. I'm beyond frustrated with this right now. Any help is welcomed and is very grateful for. Thanks,* xx* brianna.
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Facebook

Customer service issue
Reported by GetHuman1886889
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
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Seen by 3 customers so far
Similar issue to 277628 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1886889 started working on this issue
Jan 3rd 1:54pm