Dear Sir* Madam, **I recently received abuse from an account on Instagram (I have scree...

GetHuman1886092's customer service issue with Facebook from January 2019

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Dear Sir* Madam, **I recently received abuse from an account on Instagram (I have screenshots of the abuse received) an account that then made another account with a similar name and again tried to contact me with abuse. I reported both accounts via the app but Instagram returned and said that the accounts did not violate the community guidelines despite me receiving death threats etc from them. Please, could you deal with this, the account is operating under the name of cassiebroon and cassbroon and I believe it is a fake account with someone impersonating a **-year-old girl. I am only ** years old and would not want anyone else to receive the same abuse. **Regards, **Marianne Williams-Kerslake
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Facebook

Customer service issue
Reported by GetHuman1886092
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
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Similar issue to 277427 others
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Timeline
GetHuman1886092 started working on this issue
Jan 3rd 9:58am