I forgot my facebook password so i tried to follow the step for password reset using th...

GetHuman1885060's customer service issue with Facebook from January 2019

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The issue in GetHuman1885060's own words
I forgot my facebook password so i tried to follow the step for password reset using the e-mail addresses associated on my fb account. However, i can no longer access those account so what i did was follow the steps for account recovery. I provided a new email address and attached a valid ID. I received a message from Facebook on the new email address confirming my identity. Included on the message is the link for for password reset. I clicked it and entered the code they sent me but it didn't go through. I tried to enter the code again and an error message prompt on the screen stating that i tried entering too many code and "try again later". What I did was to wait for ** hours to try the code again and the same error message appeared telling I tried entering too many code and "try again later". I waited for the link to expire as what the email says it will expire after * days. I provided a new email and again my identity was confirmed. I did the same process but unfortunately I keep having the same error message (tried entering too many code, try again later).
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Facebook

Customer service issue
Reported by GetHuman1885060
Jan 3rd, 2019 - 4 mons ago
I have an issue with Facebook too
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GetHuman1885060 started working on this issue
Jan 3rd 4:04am