Hello, my name is Bree. My husband and I run a Martial Arts Centre in Australia. About...

GetHuman1884373's customer service issue with Facebook from January 2019

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The issue in GetHuman1884373's own words
Hello, my name is Bree. My husband and I run a Martial Arts Centre in Australia. About * months ago my husband ordered a sample of protective helmets from a man in Pakistan that claimed run a big manufacturing company. We made a small order first as it was really a stab in the dark as Pakistan has no secure eCommerce system such as PayPal.*In the beginning of December he contacted us to re-order and was very rude and pushing for a large order and we said due to his bad attitude and bad customer service we were not longer willing to do business with him. Once he found this out he reacted like a two year old and started to send us abusive messages and left a bad review on our business page- Pollet's Martial Arts Centre- Orange saying that my husband is a third class person and that we owe him money. *We do not owe him anything, we were required to pay the full amount plus shipping before he would send us the sample order, I have a commercial invoice and bank statements proving this to be true. *We would like this inappropriate and untrue comment removed from our business page. *His profile page is AdnAn Dar (this is a fake name).*We have tried to report this several times but facebook has not taken any action, I have also tried to email facebook directly to no resolve. *Any help that you could give us in resolving this matter would be greatly appreciated.

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Customer service issue
Reported by GetHuman1884373
Jan 3rd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 277006 others
0 customers following this


GetHuman1884373 started working on this issue
Jan 3rd, 2019 1:34am