Back in August my Facebook was disabled or hacked, not sure which. I was trying to add...

GetHuman1868456's customer service issue with Facebook from December 2018

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The issue in GetHuman1868456's own words
Back in August my Facebook was disabled or hacked, not sure which. I was trying to add an editor to another account I was an editor on. While doing that, i had trouble with that accounts password. I was able to add the editor but I lost my FB, and my access to two accounts where I was an editor.*I emailed several times to Facebook trying to get it back. Even answering their form and sending a copy of my drivers license but never heard back.*My picture( actually it is a bird, belted kingfisher) shows up when I click on my phone FB icon but when I try to use my password or search for my email it says, "no accounts match that information "*I had given up on recovering the account and I do not want to make a new one, so I had given up BUT I miss my account, the memory function, staying in contact and posting. I cant believe all that information is just gone. It must be somewhere. I had found this phone number for FB:***-***-**** but disappointingly they do not help over the phone. I sure hope you can help me. What other information do you need?*I would prefer to discuss on the phone, rather than type. Is that possible?

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Facebook

Customer service issue
Reported by GetHuman1868456
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 274198 others
0 customers following this

Timeline

GetHuman1868456 started working on this issue
Dec 31st, 2018 5:43pm