Got a new phone a year ago. Took a while to back on to Facebook but finally did. Once I...

GetHuman-jbhollen's customer service issue with Facebook from December 2018

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The issue in GetHuman-jbhollen's own words
Got a new phone a year ago. Took a while to back on to Facebook but finally did. Once I did I went and changed my password and email to reflect the ones I currently use. Got another new phone a week ago. NOTHING works. No help center or reset option works. Sent them my ID as told. Received an email saying the ID I submitted doesn’t fit criteria. They said to send a drivers license. That’s what I sent. I have spent the last week working on this. They do not help in anyway. I have no desire to set up a new account. I want my old one back and NONE of their ******* reset options work. I remember changing my email on Facebook for this very reason but they will not send it to the email I provided. If this doesn’t get resolved and soon I will no longer use them

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Facebook

Customer service issue
Reported by GetHuman-jbhollen
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 268851 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-jbhollen started working on this issue
Dec 27th, 2018 3:06am

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