I was trying to change my password and I got it wrong. I tried every password that I co...

GetHuman1836108's customer service issue with Facebook from December 2018

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The issue in GetHuman1836108's own words
I was trying to change my password and I got it wrong. I tried every password that I could remember and none of them worked. I basically got locked out of facebook. When I did the "forgot password" it told me that my email was not reconized. I have used the same email for facebook as when I first created a facebook. I have tried different emails and even phone numbers. Nothing worked. When I went to the "find your page" section, it said it couldn't find the page. (As if it had been deleted.) I need this issue to be resolved ASAP. Facebook has locked me out of my own account and wont let me change my password through the "forgot password". If this doesn't get resolved I will be taking it to the BBB (Better Business Bureau).

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Facebook

Customer service issue
Reported by GetHuman1836108
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 268675 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1836108 started working on this issue
Dec 26th, 2018 11:04pm

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