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I changed phones and have the same phone number I got to reset my password on my email...

GetHuman-starruss's customer service issue with Facebook from December 2018

10 views | 268548 similar | 0 following

Help with my Facebook issue

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-starruss will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-starruss can let us know if they help or not.

How Do I Remove Zoosk from My Facebook?How Do I Change My Payment Method for My Ads Account on Facebook?How Do I Submit My Identification to Facebook to Get My Account Back?How Do I Memorialize a Facebook Page?How Do I Change My Name on Facebook?

If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center

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Before contacting them, items GetHuman-starruss may need:

Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License

The issue in GetHuman-starruss's own words

I changed phones and have the same phone number I got to reset my password on my email and I reset my password is still not allowing me to get in I've even sent you a photo of my ID and it still has been days I think it's ridiculous that you don't have a phone number for anybody to call I need to get into my account please check your messages and see the photo ID I sent you name Donna Hannah it is ironic that I have the same phone number and even went into a known browser that I've logged into from before and it still won't let me get in I'm getting a little aggravated because I run a business off your Facebook and I want to access my account because I changed phones and I have the same phone number should mean that I should still be able to get in and I'm not being able to get in and I'm getting mad

GetHuman-starruss did not yet indicate what Facebook should do to make this right.

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Someone got into my Facebook change the password and the email and the phone numb...****o I got a issue to change my p***word.. I have the same email the same phone...My Facebook got hacked and they changed my phone number and my password No access to email or phone number on file and facebook reset my password.I have forgot my password and my phone number is change but my email id is same...i am not receiving emails to reset my facebook password and my phone number changed My password was changed on my Facebook account. The email and phone number that a...I got a new phone and changed my number and I know my Facebook password and email...Need to reset my facebook password. Do not have access to the phone number that w...I have a new phone number but same email n I forgot password I try to reset but...

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Facebook

Customer service issue

Reported by GetHuman-starruss

Dec 26th, 2018 - 3 years ago

I have an issue with Facebook too

Not resolved

Seen by 10 customers so far

Similar issue to 268548 others

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Timeline

GetHuman-starruss started working on this issue

Dec 26th, 2018 8:44pm

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