I changed phones and have the same phone number I got to reset my password on my email...

GetHuman-starruss's customer service issue with Facebook from December 2018

10 views | 268548 similar | 0 following
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-starruss will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-starruss can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-starruss's own words
I changed phones and have the same phone number I got to reset my password on my email and I reset my password is still not allowing me to get in I've even sent you a photo of my ID and it still has been days I think it's ridiculous that you don't have a phone number for anybody to call I need to get into my account please check your messages and see the photo ID I sent you name Donna Hannah it is ironic that I have the same phone number and even went into a known browser that I've logged into from before and it still won't let me get in I'm getting a little aggravated because I run a business off your Facebook and I want to access my account because I changed phones and I have the same phone number should mean that I should still be able to get in and I'm not being able to get in and I'm getting mad

GetHuman-starruss did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-starruss
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 268548 others
0 customers following this

Timeline

GetHuman-starruss started working on this issue
Dec 26th, 2018 8:44pm

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