On ******* at *:** pm I received an email from Facebook that my accoun was logged into...

GetHuman-maclevi's customer service issue with Facebook from December 2018

103 views | 268373 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-maclevi will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-maclevi can let us know if they help or not.
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The issue in GetHuman-maclevi's own words
On ******* at *:** pm I received an email from Facebook that my accoun was logged into at *:** pm from near Edison NJ (not me). At *:** pm I received an email from you stating my Facebook password was changed on Windows, Fafari browser, IP address ***.***.***.***, estimated location Edison NJ. Again not me. My messenger account was also taken over at *:** pm again Edison NJ. I got an email from you that at *:** pm my account was logged into on Chrome near Edison NJ.**This person not only changed my password, they also changed my email address and telephone number on the account and put the * step authorization on it. Again, I cannot access due to the text going to them. **I tried securing the account on ******* I received an email * * * ** *Facebook* * * * ***Hi Mary,*It looks like someone may have accessed your Facebook account. To secure your account, you'll need to answer a few questions and change your password the next time you go to Facebook.*For your protection, no one can see you on Facebook until you secure your account.*Thanks,*The Facebook Security Team* * *Secure Your Account Now* * * * * *This message was sent to *****@***.com. If you don't want to receive these emails from Facebook in the future, please unsubscribe.*Facebook, Inc., Attention: Community Support, * Facebook Way, Menlo Park, CA ****** * I did this did the picture thing, however I still cannot access my account. I deleted * friends that I did not recognize.**I have contacted you * times through your desired process and have heard nothing from you. Needless to say your so called Customer Support I have not been impressed with.**I want access to my account back and something done to the person that hijacked my account. The person’s email begins like mine ma ends with i and is @gmx.

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Facebook

Customer service issue
Reported by GetHuman-maclevi
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 103 customers so far
Similar issue to 268373 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-maclevi started working on this issue
Dec 26th, 2018 6:08pm
GetHuman-maclevi indicated the issue is not fixed yet.
Dec 27th, 2018 6:23pm

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