Is there anyone to solve my problem? I have been reporting more than two weeks and my...

GetHuman-nmabdull's customer service issue with Facebook from December 2018

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The issue in GetHuman-nmabdull's own words
I'm trying to gain access to my account ... Is there anyone to solve my problem? I have been reporting more than two weeks and my problem still not solved. Often when I try to confirm my identity I'm getting connectivity lost, even though my net is fast. I was given three methods to confirm my identity of which only two I can use, the third one was to confirm using computer which is not working. I received a mail having unlock link and pass code which worked twice and the link now showing error. And in facebook I can't use my unlock code and confirm using photos of friends, because I'm getting hourly limit exceeded. *Even after submitting my identity my problem not solved because in facebook I'm getting connectivity error. It'd b grateful if u help me asap... How can you help me?
I'm losing connection often when I try even though my net is fast n works well. In the last process it gets connection lost and I lose my chances to unlock.
I would need a technical guidance over phone or email that can constantly guide until my problem is solved. Because I get mail "is your problem resolved? " and no response when I say no. At least someone can fix this for me.
I have tried every possible methods and frustrated.
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Customer service issue
Reported by GetHuman-nmabdull
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 267754 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-nmabdull started working on this issue
Dec 26th, 2018 7:15am