How to merge an existing group chat, with the new "chat" feature in groups?

GetHuman1828813's customer service issue with Facebook from December 2018

9 views | 267444 similar | 0 following
Help with my Facebook issue
GetHuman1828813's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1828813 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1828813 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman1828813's own words
Ask a question ... New "chat" section has been added as a feature to our group on FB. We already have an existing group chat, and I was hoping there was some way to merge that chat into our group. It would seem quite silly if we had to make a new chat all together, just to use the feature, when we already have our chat established.**Also, I asked this in the Help Center, but my question got lost, and I have no way to find it. Very disappointed in how FB support system works, as this is far from the first time it has failed me.**At this point all I care about is seeing if there is any way to merge the existing chat we have, with this new feature in our group, and if not, could that be implemented so that people in our group's position don't need to make a new chat to use the feature?
Their support system is horrible
Support Team contacting me
Because I use FB constantly for managing groups and helping in communities
Using FB help center was a waste of time
How GetHuman1828813 fixed the problem

We are waiting for GetHuman1828813 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1828813 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1828813
Dec 25th, 2018 - 3 years ago
Seen by 9 customers so far
Similar issue to 267444 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman1828813 started working on this issue
Dec 25th, 2018 10:48pm
GetHuman1828813 indicated the issue is not fixed yet.
Dec 25th, 2018 10:49pm

Moving? We Make It Easy.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians