How to merge an existing group chat, with the new "chat" feature in groups?

GetHuman1828813's customer service issue with Facebook from December 2018

9 views | 267444 similar | 0 following
Help with my Facebook issue
GetHuman1828813's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1828813 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1828813 can let us know if they help or not.
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The issue in GetHuman1828813's own words
Ask a question ... New "chat" section has been added as a feature to our group on FB. We already have an existing group chat, and I was hoping there was some way to merge that chat into our group. It would seem quite silly if we had to make a new chat all together, just to use the feature, when we already have our chat established.**Also, I asked this in the Help Center, but my question got lost, and I have no way to find it. Very disappointed in how FB support system works, as this is far from the first time it has failed me.**At this point all I care about is seeing if there is any way to merge the existing chat we have, with this new feature in our group, and if not, could that be implemented so that people in our group's position don't need to make a new chat to use the feature?
Their support system is horrible
Support Team contacting me
Because I use FB constantly for managing groups and helping in communities
Using FB help center was a waste of time
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Facebook

Facebook
Customer service issue
Reported by GetHuman1828813
Dec 25th, 2018 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 267444 others
0 customers following this
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Timeline

GetHuman1828813 started working on this issue
Dec 25th, 2018 10:48pm
GetHuman1828813 indicated the issue is not fixed yet.
Dec 25th, 2018 10:49pm

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