There is an account pretending to be me, and this account used for scam, adding all my...

GetHuman-haurazf's customer service issue with Facebook from December 2018

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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-haurazf will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-haurazf can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-haurazf's own words
There is an account pretending to be me, and this account used for scam, adding all my friends, copying my identities, and forcing my friends to use the credit services he serve that actually a trap so he could gain money from that things. The difference of my account and this fake account is my account has an ‘h’ letter on my last name (fachrudin) meanwhile the fake account don’t have an ‘h’ (facrudin). So I reported this account for pretending someone they’re not. Facebook said they would review this account. But, after a while, I logged out from my facebook app and when I tried to log in, the facebook team said that my account has been removed because my account reported for pretending someone they’re not. This is crazy. I mean I’m the real one, but why I’m the one that removed from facebook, when at the same time, the fake account still exist at facebook? Is this because the fake account report me using the same reason? Or because facebook misrecognized the fake account that should be removed with my account because we have similar username? Please help me, I just don’t want someone taking advantages from my friends using scam with my name. Thank you.

GetHuman-haurazf did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman-haurazf
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 267137 others
0 customers following this

Timeline

GetHuman-haurazf started working on this issue
Dec 25th, 2018 3:30pm

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