I was not online on facebook then i got a mail from facebook the mail goes as thusHi Adekoya,The email address *****@***.com was added to your Facebook account on Tuesday, ** December **** at **:** (UTC***).*If you did this, follow the instructions sent to *****@***.com. If you didn't do this, please secure your account.. After reading this i was about to secure my account then i got logged out . now the hacker has full ownership of my account which is *** years old .. Please i need back my account i don't want to lose it all.

GetHuman-dwarpz's customer service issue with Facebook from December 2018

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The issue in GetHuman-dwarpz's own words
I was not even online to even do anything. I only tried to log in when i got security mail from facebook. But i didn't enter my accont cos i was logged out by facebook ... I got hacked by an anonymous user today then i got logged out .. I can't access my account now .. I need back my log in so that i can access back account . all i need is access back to my account
They shouldnt have logged me out and in between they ought to have see that the name change of the account is due to the fact that the anonymous user was trying to use my account for scam cos my name was changed to foreign names
I just want back my log in for my account. I need to access back my account
I am a old customer .. **years * on facebook is not a mere stuff to be tampered with.
Yeah i did send facebook my international passport and it was rejected but i have a request they could try video call with me to confirm my identity.
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Customer service issue
Reported by GetHuman-dwarpz
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 267122 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-dwarpz started working on this issue
Dec 25th, 2018 3:17pm
GetHuman-dwarpz shared this issue with friends on Facebook
Dec 25th, 2018 3:32pm