My account Hope Nelson is not letting me reset my password. I go to forgot email, retri...

GetHuman-itzmamah's customer service issue with Facebook from December 2018

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The issue in GetHuman-itzmamah's own words
Reset my password. ... My account Hope Nelson is not letting me reset my password. I go to forgot email, retrieve the * digit code from my email, type the code in then it asks for a new password. After I type in the new password, it says that I have tried too many times or it'll say that I've entered the code too many times even though I have not tried to reset it since December **. HELP!
This was especially frustrating because even after waiting until today from Dec ** to try to reset my password it still says that I've tried to reset the password too many times or that I've tried to enter the * digit code too many times.
They could make this right by sending me a code that actually works or realizing that I have not tried to reset the password since December **. I even sent them a copy of a piece of mail to verify that it was my account.
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Facebook

Customer service issue
Reported by GetHuman-itzmamah
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 266731 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-itzmamah started working on this issue
Dec 25th, 2018 12:29am

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