I was contacted on messenger my a person who had recently sent me a friend request, I w...

GetHuman-mjkeeton's customer service issue with Facebook from December 2018

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The issue in GetHuman-mjkeeton's own words
I was contacted on messenger my a person who had recently sent me a friend request, I was told I had won a Facebook giveaway supplying video and pictures of previous winners, I was given multiple verification codes and I had to verify my identity, I was then contacted on Google Hangouts and required to verify my identity again. I was then instructed to call a delivery company so my winnings would be delivered. I was asked to verify my identity again and asked to pay for the delivery,vthe company claimed to be FedEx.... I asked for verification of winning through Facebook, messenger, Hangouts and through text, the phone was done by Google voice.*My personal information was given, the address of Facebook was used along with photos and videos from previous winners. I wrote down all information they provided. Today is Christmas Eve... I lost everything I had at the beginning of this week. This was the lowest blow I have ever suffered....to actually be shown a silver lining and through two trusted media sites. How can these two large media companies not be able to attend this matter if not altogether prevent it?

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Facebook

Customer service issue
Reported by GetHuman-mjkeeton
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 266712 others
0 customers following this

Timeline

GetHuman-mjkeeton started working on this issue
Dec 24th, 2018 11:48pm
GetHuman-mjkeeton shared this issue with friends on Facebook
Dec 24th, 2018 11:48pm