I recently used the two factor authe tification feature where I gave my phone number. B...

GetHuman-cnorbu's customer service issue with Facebook from December 2018

3 views | 266175 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-cnorbu's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-cnorbu got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-cnorbu may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cnorbu's own words
I recently used the two factor authe tification feature where I gave my phone number. But since I was using it for the first time, I didn't know that I have to copy all the ten codes from the code generator and use them whenever I login in future. So, now I am logged out of both Facebook and Messener on my phone and whenever I login in,I expect to receive a SMS text with security codes but there is a very long hours of delay from the Facebook to send me the codes. At first, I had to wait for about * hours which is not even applicable and I also tried last night and still didn't receive the text. It says I have sent too many texts to the Facebook to get the codes but I feel it is really taking time and now I am afraid that I might lose my account which I have been using for * years. Thank you for your help.

GetHuman-cnorbu did not yet indicate what Facebook should do to make this right.

How GetHuman-cnorbu fixed the problem

We are waiting for GetHuman-cnorbu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-cnorbu fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-cnorbu
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 266175 others
0 customers following this

Timeline

GetHuman-cnorbu started working on this issue
Dec 24th, 2018 9:16am