Someone tricked me saying that I won money and then said I had to give my password but...

GetHuman1819291's customer service issue with Facebook from December 2018

3 views | 265614 similar | 0 following
Help with my Facebook issue
GetHuman1819291's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1819291 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1819291 can let us know if they help or not.
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The issue in GetHuman1819291's own words
Someone tricked me saying that I won money and then said I had to give my password but I kept saying I didn't trust them but still kept sending a bunch of pictures of people who got money and then they got on my Facebook account and changed all my recovery info so now I can't get back online but I have all my IDs and took a screenshot of what they said to me with my own Facebook account and I have been locked out of it since November ** **** and I would like to get back on it cause that's my only way to contact the father of my children my children's father doesn't have my number and I don't have his and it's almost Christmas I need help getting back on my Facebook account if I have to send you a picture of all of it I will I got it ready

GetHuman1819291 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman1819291
Dec 23rd, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 265614 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1819291 started working on this issue
Dec 23rd, 2018 6:50pm
GetHuman1819291 indicated the issue is not fixed yet.
Dec 23rd, 2018 6:53pm

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