Facebook Customer Service Issues

Archive 367

The following are issues that customers reported to GetHuman about Facebook customer service, archive #367. It includes a selection of 20 issue(s) reported December 22, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Facebook removed a video I shared on my page citing copyright issues. Initially, I received a warning which I thought was a mistake. However, Facebook then restricted all actions on my account for 3 days, leading to permanent termination afterward. I reached out to the copyright holder who agreed to lift the strike and reinstate my account due to the holiday season. I possess the necessary copyright notice numbers, admin page details, and timestamps. Unfortunately, I am unable to provide the video link or description as my account, page, and the video have been removed. I am seeking advice on how to retrieve the video link for the copyright strike resolution. This link is crucial for me to proceed with my work and financial obligations. I appreciate any assistance in resolving this matter promptly.
Reported by GetHuman-archerks on Saturday, December 22, 2018 12:41 PM
I attempted to log into my account with the same password I've had for a decade, only to be informed it was changed two weeks ago. I went through the process of changing my password, but the confirmation code was sent to outdated email addresses and phone numbers. After providing my current email, I submitted a photo and valid ID for verification. Although I received a 6-digit code, it repeatedly stated I used too many codes. I have retried using the same link but to no avail. I am seeking clarification on how my password was altered and ultimately require access to my account.
Reported by GetHuman1812674 on Saturday, December 22, 2018 1:22 PM
My mother's Facebook account has been hacked, and she is unable to access it. Despite attempts with Verizon's help, the hacker is persisting and even threatened me to remove my posts about the hacking. They set up a fraudulent fundraiser under my mom's name, aiming to collect $30,[redacted]. They are also soliciting people from her groups. I've informed the groups, reached out to Facebook with all evidences hoping for assistance but to no avail. We involved the police, who suggested waiting for Facebook's resolution. I believe my account was compromised too, but I swiftly secured it with new settings. Since my mom is not tech-savvy, I'm assisting her remotely as I live far away. I urgently need Facebook to deactivate her account or regain control of it safely due to important photos and data. The affected accounts belong to Mary Rentz Gerrick and the fundraiser account is related to Jeff Friedman.
Reported by GetHuman1812958 on Saturday, December 22, 2018 2:33 PM
A month ago, my Facebook account got disabled because of a "lack of verification ID." Even though I hadn't posted on Facebook, I used the account to access another one related to a mobile game. Initially, I misunderstood the ID requirement and sent random images, realizing my mistake later. After researching, I prepared the necessary IDs but refrained from sending them upon advice. Facebook assured a review of my case and the possibility of re-enabling the account. I also reached out to [redacted] with no response. Recently, I noticed my support case was "Closed" but managed to reopen it by submitting additional IDs via the help center. However, there has been no progress since then. I aim to submit another report with my IDs now. My only wish is to receive a response from Facebook regarding this situation.
Reported by GetHuman-jellyjam on Saturday, December 22, 2018 3:26 PM
I am frustrated about Facebook deleting my post about Muslim men marrying young girls. I expressed my concerns, but it was flagged as hate speech. Many others post worse things without repercussions. It seems like Facebook discriminates against conservatives. Mark Zuckerberg's liberal views influence the platform's censorship decisions. I plan to contact Washington to address this bias. Free speech should apply equally to everyone. I feel targeted for expressing my opinions. It's unfair that liberal views are allowed while conservative voices are silenced. I am not alone in this experience; many of my friends have faced similar censorship. I believe in discussing disagreements rather than immediately deleting posts. Facebook's selective enforcement is unjust and biased.
Reported by GetHuman-jfsieve on Saturday, December 22, 2018 3:26 PM
I am currently facing a 30-day suspension on Facebook due to a comment made by someone named Austin Loyer under a video of a young boy with cerebral palsy. His comment was insensitive, urging a friend to "try not to laugh" at the boy. Outraged because I have a special needs brother, I responded defensively, calling out the insensitivity. Despite my intentions to stand up for the boy, Facebook decided to suspend my account. I believe my actions were not meant to harass but to defend an innocent child. If Facebook cannot recognize the situation, it's truly disheartening.
Reported by GetHuman1813251 on Saturday, December 22, 2018 3:27 PM
I deeply regret sharing the post of the child with the chickens without realizing the potential harm it could cause. As a 67-year-old, I would never intentionally endanger a child. I apologize for my actions and assure you it won't happen again. The photo was originally sent to me by someone else via messenger, so I question why it wasn't intercepted at that point. I believe it is crucial to prevent the dissemination of any inappropriate content on social media, especially images of a sexual nature. I wanted to address this issue while expressing my regret. I will patiently await the resolution regarding my ability to use messenger, but I also believe that others involved should face consequences too. Wishing you all a Merry Christmas and a safe, Happy New Year! 🎈🎆🎊
Reported by GetHuman1813437 on Saturday, December 22, 2018 3:56 PM
I am experiencing significant challenges in reaching out to Instagram regarding my disabled account due to the actions of their bots on 12/19/18. Email communication has been unsuccessful, and there appears to be no direct customer support available. Although this is Facebook support, I have heard from acquaintances that they were able to resolve similar issues for their Instagram accounts through this channel. My Instagram account is linked to my Facebook page, which I utilize for advertising purposes. I, Abdulhadi Alamshan, am a renowned author of a self-development book. Over the past two years, I have dedicated considerable time and resources to promoting my book worldwide via my Instagram account, adhering diligently to the platform's community guidelines. The effort and financial investment I have put into advertising my book on Instagram are substantial, evident in my active engagement with followers. The strategies I have employed align with global standards and Instagram's regulations.
Reported by GetHuman-ah_alams on Saturday, December 22, 2018 3:56 PM
In December or January of [redacted]/[redacted], I lost all my Facebook data, pictures, and other info on my iPhone model A1387. Despite seeking help from AT&T and other tech experts with no success, I was told only Apple could transfer data between Apple devices. After a long wait at the Apple store without assistance, I purchased a new iPhone 8 from AT&T. Months later, contacting Apple proved unhelpful in recovering my lost information. Apple suggested I contact Facebook directly. I am seeking assistance to retrieve my lost pictures and regain access to my Facebook account as I cannot recall my username or password, having had the account for a long time. I am unable to remember the account details. Any help is appreciated. Thank you, Piper Wirth. My previous email is [redacted], and my current email is [redacted]
Reported by GetHuman-piprwrth on Saturday, December 22, 2018 4:01 PM
One day, I saw a post on my friend's timeline about Walmart supposedly giving away $[redacted] for Christmas. I tried filling it out, but halfway through, I felt uneasy and decided to stop. Strangely, the process reappeared, and despite indicating I did not proceed, it led me to a recurring login loop controlled by a robotic system. It has been three weeks now, and I cannot access my Facebook account. My name is Olga Pizarro, born on September 23, [redacted], residing in Las Vegas. I've been attempting to recover my account with the email addresses Olga Pizarro [redacted] and previously [redacted] I used to appear as Olga Pizarro [redacted] on Facebook, but that account vanished, and now I cannot log in. I'm unsure why I got kicked out. To reach me, I can be contacted at [redacted] for notifications. I seek assistance to regain access to my account. Thank you, and happy holidays.
Reported by GetHuman-olgapiza on Saturday, December 22, 2018 6:23 PM
Hello Facebook community, I have been an active user of my Facebook account for many years, connecting with friends from various stages of my life such as school, college, and university. Many of my friends are now living in different countries, making it challenging to meet them face-to-face. My Facebook account has been disabled recently, and despite reaching out to Facebook's help center and providing my college and state ID for verification, I have not received a response. This account is extremely important to me as it keeps me connected with friends around the world. I kindly request Facebook's assistance in reactivating my account. Thank you. Sincerely, Moinul
Reported by GetHuman-moinulfa on Saturday, December 22, 2018 6:45 PM
I've been using my Facebook account for years. It's my real account with friends from school, college, and around the world. Recently, I got a message saying my account was disabled. I've contacted Facebook, shared my college and state ID to verify my identity, but no response yet. My friends and connections mean a lot to me, and losing this account would be a huge loss. I'm reaching out to Facebook for help in getting my account back.
Reported by GetHuman-moinulfa on Saturday, December 22, 2018 6:50 PM
I have a Facebook account that I no longer use due to a past relationship. There are pictures of my ex-wife and me on the profile that need to be removed. I would like to delete the entire page under both the names Sabrina Williams and Sapphire Diamond as they both belong to me. Please delete the Sabrina Williams account as it is causing issues for both of us, especially with people asking about our relationship status. I can be reached at [redacted] if needed. Thank you.
Reported by GetHuman1814468 on Saturday, December 22, 2018 6:51 PM
I am having trouble accessing my Facebook account. I've been locked out since November 20th. I was requested to provide a photo for verification which I did, but it's still under review. My email is [redacted], and my password is iloveHalloween6665. My Facebook account is crucial to me as it contains modeling photos and makeup work. Please assist in resolving this issue as soon as possible.
Reported by GetHuman-goshorne on Saturday, December 22, 2018 6:58 PM
On 12/22/[redacted], I was shocked to find my Facebook account disabled with a notice citing a violation of Facebook's rules. This came as a surprise to me as I primarily use my account for harmless activities like Giveaways, Contests, and staying connected with family and friends. I have maintained this account for over 9 years without any prior issues and it is crucial for me to keep in touch with loved ones, especially being a wife, mother, and now a grandmother. I request assistance in reactivating my account as it is a vital means of communication for me.
Reported by GetHuman1108783 on Saturday, December 22, 2018 7:25 PM
I recently had my 7-year-old account disabled again. Over these years, I had a few issues, including being hacked two weeks ago. I provided the necessary identification to prove my identity, but Facebook still disabled my account for violating community standards without specifying the reason. I even tried to contact their help center, which directed me to scam numbers asking for money to resolve the issue. As a military veteran, I feel discriminated against. I am now moving my belongings to a new account and considering taking legal action. The lack of transparency and live support from Facebook is frustrating and disrespectful.
Reported by GetHuman-rumbolld on Saturday, December 22, 2018 8:12 PM
I am encountering two issues with my Facebook account. Firstly, I am puzzled as to why the notification badge on Messenger remains uncleared, displaying unread messages even when I do not have any. Secondly, I am looking to update my email address. After deleting my secondary account, which held the email I intend to switch to, I am unable to reset my password. The former email is no longer accessible as it was deleted years ago, preventing me from receiving any reset messages. Additionally, despite providing the correct phone number, the reset code is not being delivered to my phone. Summarizing, I aim to change my email from [redacted] to [redacted] and resolve the issue of the Messenger badge constantly displaying unread messages.
Reported by GetHuman-jasoncu on Saturday, December 22, 2018 8:31 PM
I wanted to set up a brand page but was unaware that it was possible without a personal account. I created an account with the brand's name on Facebook. However, Facebook is now requesting a photo of myself, which I'm uncomfortable with due to privacy and security concerns. I can't upload my picture and as I only need a page, not a personal account, I want to delete my current account to create a brand page. Unfortunately, my account is stuck on the upload picture step. I wasn't aware that a personal account isn't required for a brand page. Any assistance would be appreciated. Thank you.
Reported by GetHuman-theplann on Saturday, December 22, 2018 8:32 PM
Hello, my name is Justin Anderson, and I'm experiencing an issue with my Facebook account. I mistakenly sent money to the wrong recipient, Matthew Blosser, who doesn't have a registered debit card on file. I've been patiently waiting for the funds to be returned to me according to the pending time set by Facebook, but it has surpassed that timeframe and I urgently need the money back. With Christmas approaching, I need this resolved promptly. I kindly request for the funds to be refunded to my debit card immediately, as per the guidelines provided in the Facebook pending notes. Your swift assistance in rectifying this matter and returning the funds to my account would be greatly appreciated. Thank you for your prompt attention to this matter.
Reported by GetHuman1815061 on Saturday, December 22, 2018 8:36 PM
I am experiencing repeated issues with my Instagram ads being blocked, despite complying with all guidelines. My ads solely feature a logo design and do not promote illicit substances. It is frustrating that my ads are mistakenly flagged for drug-related content. Interestingly, a similar ad featuring the design on a printed sticker was approved, while the original design itself was blocked. Despite multiple appeals, the situation remains unresolved. Moreover, my freelance design account appears to be shadow banned without any violation of terms or inappropriate content. The lack of transparency and unhelpful responses from customer service compound my frustration. I feel unfairly targeted and discriminated against due to these ongoing challenges.
Reported by GetHuman1815577 on Saturday, December 22, 2018 10:19 PM

Help me with my Facebook issue

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