Facebook Customer Service Issues

A fake Facebook account has been created in my daughter's name, sending friend requests to my friends. They even made fake accounts in my friends' names and messaged me on Messenger. Additionally, they made fake Instagram accounts in my friends' names and contacted my daughters on Instagram with personal details. The police have labeled this as stalking and a criminal offense. Facebook takes up to a year to respond to IP address requests. They recommended I reach out to Facebook directly for a faster resolution.

Hello, I am having trouble accessing my Facebook account named "baba Stephanie" as I forgot my password. I originally registered the account with a phone number from Kenya, but now I reside in Qatar. The pages I manage are "Kenya's Wildlife Conservation" and "Exclusive Job Opportunities Worldwide," along with two groups called "Msanii wa Sanaa" and "More Random ya Skuta." My Instagram username is @wajudy. Kindly send the verification code to my current number, +[redacted]8, as I have verified my identity with both Kenyan and Qatari IDs. I am unable to access my previous login email, [redacted], as it was created 10 years ago and I cannot remember the security questions. Your assistance is greatly appreciated as my account holds family photos and my pages need attention. You can verify my identity with my wife June H., brother Paddy L.K., and cousin Joseph M. Thank you for your help.

Hello, My girlfriend dropped her phone and had to get a new one. Unfortunately, she forgot her Facebook password and the email linked to the account. Despite multiple attempts to reset it, she hasn't had any luck. After sending multiple emails to Facebook for help, the responses seem automated and unhelpful. Is there a way to speak to a real person over the phone to resolve this issue and regain access to her account? Thanks.

A few days ago, I was unexpectedly logged out of Messenger and FB Lite. When I tried to log back in, I received a message saying my account was disabled due to ineligibility. I am not sure why this happened as I am not involved in any hacking or scam activities. This account is linked to all my other social media accounts, and losing it has had a significant impact on my work and social connections. I have reached out to Facebook for clarification on why my account was disabled, but have not received a response yet. I am eager to regain access to my account and understand what led to its ineligibility so I can address the issue and have it reinstated. It is frustrating that this action was taken without any prior notice or explanation. I sincerely hope to resolve this matter promptly and recover my account. Your assistance in this would be greatly appreciated.

I was informed by a Facebook Group Support agent to fill out this contact form regarding my closed account under [redacted] I am Ash D., and I had my Facebook account closed for using what was deemed a "fake name." I go by this name as I am transgender, and it's my chosen name in everyday life. Despite not being able to provide legal documentation for it, I would like my account reopened, understanding Facebook's 'real name' policy. You can reach me for any further details at [redacted] I hope to show I am transgender and have my account reinstated, believing this was a misunderstanding as Facebook supports the trans community.

There seems to be an issue with my phone where Michael Douglas's name appears as a user when I try to address health concerns. My name is Janet, the account holder with sole access to my phone. I am concerned as it appears someone may have hacked into my device. I have already reached out about this and request further investigation. It would be beneficial to have a 24/7 1-[redacted] number due to fraudulent activity. Please assist in removing this unauthorized user and ensure my personal information is secure from any potential breaches. Thank you.

Facebook, please assist me with an issue concerning my account that I use to stay connected with friends. I am feeling upset because I am currently unable to access it. I have provided my identification details: Name: Ryan D. Phone: [redacted]5 Email: [redacted] I have tried to resolve a temporary suspension, but I am unable to proceed as the page remains the same on all devices. Furthermore, I am unable to reset my password. Your prompt help with this matter would be greatly appreciated. Thank you.

Dear Facebook, I am writing to address the recent disabling of my account due to what was described as "unusual activity." Prior to this issue, I experienced login difficulties and sought help on my timeline. A friend suggested that my account may have been hacked, mentioning a verification process involving photos, which was unclear to me. As I failed to report the possible hacking promptly, my account was disabled indefinitely. I have already submitted two appeals without success. It is my belief that the "unusual activity" was caused by an unauthorized individual accessing my account, resulting in a breach of your standards. Unfortunately, by the time I realized this, my account had already been disabled. I commit to promptly reporting any future incidents to prevent unintentional violations. I kindly request the reactivation of my account under the following details: Name: Alex Bliss Phone number: +[redacted]62 Email addresses: [redacted] or [redacted] Thank you.

I am reaching out regarding my Instagram accounts. I have multiple accounts on the platform, and sadly, most of them have been banned due to coordinated spam reports from individuals trying to harm me. These are the usernames of the affected accounts: rrs_, ir.r, r_rd, and lvb. I find it incredibly unjust that my accounts were banned without valid reasons. I put effort into growing followers and contributing positively to the community, only to be targeted by malicious users. I am not seeking to recover the banned accounts. Instead, I am looking for a solution to prevent future bans. Should I provide my passport photo or visit the company in LA? I am exhausted by this situation and would appreciate guidance on how to avoid being unfairly banned in the future. Thank you for addressing this matter. Best regards, Hashem Alali

Hello, I have been experiencing issues logging into my Facebook account for the past two days. It seems my password is no longer working. I attempted to recover my account by sending a code to my email or phone number used during registration, but this has not been successful. Strangely, I noticed an unknown email linked to my account instead of my own. It appears my account may have been hacked. I need assistance regaining access to my account promptly. Here are some details that may help: Name: M.O. Salt Login: [redacted] Location: Nigeria State: Oyo City: Ibadan. Please let me know if you require any additional information. Thank you.

My Facebook username is Sylva Dossou. Today, while looking at photos on my phone, I received a message from a Messenger contact named Catherine Ros Chauvin, and we chatted in French. Afterwards, a video was sent to me showing me in the recording. The individual on the other end demanded 10 million dollars immediately, threatening to share the video with all my Facebook friends if I didn't comply. I became concerned and suspected blackmail. Then, the person asked me to call and discuss the payment. A phone number, +[redacted]8, was shared for contact. I really hope Facebook will take steps to stop the sharing of images without consent and prevent blackmailing incidents. Thank you in advance. Sylva Dossou

I am reaching out about a post on my account that received multiple reports regarding hate crime concerns which I take seriously. I responded to the comments, but my reply was significantly different from the original text on the post. The content was so severe that I had to share it with my friends. Facebook then flagged me as the problem and suggested hate crime information for my reading choices. I have re-signed up, but the same subject matter is still present. Please review the posted content more carefully and consider making security adjustments. Feel free to contact me via email. I intend to escalate this issue as I am being penalized for a post I did not write. Thank you.

Dear Sir, I am Rashpal Singh, the Chief Editor of the newspaper www.bulandhawaaz.com. Unfortunately, my page "Bulandh Awaaz" was hacked today, putting my four-year newspaper career at stake. Yesterday, a person named Melissa Olson from Georgia contacted me regarding Facebook Business Advertising tools. She provided details about purchasing bulk ads for distribution on the internet. This communication led to me sharing my email with her. Today, at 5 pm, I received an email indicating the removal of myself, my son, and my cousin from the Bulandh Awaaz page. I kindly request assistance in recovering the hacked page as it is crucial to my profession. Thank you for your attention to this matter. Sincerely, Rashpal Singh Mobile No. - [redacted]

Dear Sir/Madam, I am writing to request assistance regarding my Facebook page, "Bulandh Awaaz" created by me four years ago. I have been the page administrator until recently, when someone convinced me to grant access for running sponsored ads. Unfortunately, this individual misused the access and removed me as the admin without my knowledge. The person is now unreachable, and I would like to regain control of my page. The Facebook ID associated with the page is [redacted] Additionally, I own the website www.bulandhawaaz.com, which has been in operation for the same duration as the Facebook page. I kindly ask for your intervention in restoring my administrative access to the "Bulandh Awaaz" Facebook page. Your prompt response to this matter would be greatly appreciated. Thank you for your attention. Sincerely, Rashpal Singh

I have been experiencing difficulties logging into my account for the past two days. Although I can access it via my smartphone where I am already logged in, I cannot recall the password for the desktop version after changing it two months ago following a hacking incident. Unfortunately, I no longer have internet service with the email provider linked to my account, making it impossible for me to receive password reset emails. I have already used the "Do not have access to this email" option and sent the account recovery link to my three trusted contacts. Despite receiving the codes from them, I keep encountering an error message stating that I have attempted too many times. I have tried entering the codes three times with at least an eight-hour interval between attempts. Prior to resorting to the trusted contacts method, I struggled to understand how to use this feature. It is crucial for me to access my account, especially since it is linked to my Airbnb account through Facebook login. I urgently need assistance as I have been unable to find clear instructions on how to address this issue. I am eager to log in, update my password, and change the email associated with my account.

Hello, I am writing to report that someone is using my identity on Facebook. I do not have an account on this platform and never will. I want this false account removed immediately, and I believe the individual responsible should be prosecuted for identity theft. My personal information, which I did not share online, is now circulating on the internet. I urge you to uphold your responsibility to protect individuals who do not use Facebook. Kindly resolve this issue by deleting and closing the account in question. Thank you.

Subject: Proposal for "Me & I" Feature on Facebook Dear [redacted], I am excited to present my proposal for your consideration. I would like to introduce the "Me & I" feature on Facebook. This feature would allow users to find people from around the world who resemble them by searching through profiles. By simply uploading a photo, users could see who matches their appearance. This could lead to new friendships and connections globally. I believe that adding this feature to Facebook would be both interesting and enjoyable. I trust that your team of experts could successfully implement it. If you are interested in my suggestion and choose to integrate it into Facebook, I kindly request fair compensation for the intellectual property rights involved. I look forward to hearing your response. Best regards, Osama Gad

Hello, I am reaching out because it has been a week since my Facebook account was hacked. Both my email and password were changed without my permission, preventing me from accessing my account. Despite following all the steps to recover my account, I have been unsuccessful. When I tried to input my number for account recovery, I was logged into another person's account instead. I have attempted to have the 6-digit code sent to my current email, but the hacker altered it to a fake email address. The hacker also used my name on the account. I am in urgent need to recover my account as it contains important photos and contacts. Thank you for your assistance. Sincerely, V. J. Kincade

My Facebook page was working perfectly until it suddenly turned off and started asking for a code generator. Despite entering the code it provides, it keeps saying it's invalid. I'm stuck and can't access my Facebook either through the mobile app. I have a new phone number as well. Can you please send the account recovery details to help me regain access and adjust my account settings? This situation is frustrating. Kindly send the necessary information to my email. I've already provided all the required details. Thank you. Best regards, S. M. Nicholson-Walden I'm really struggling to access my Facebook page via mobile, trying different solutions to no avail. Help would be greatly appreciated. Merry Christmas.

I have been designated as an administrator for the Cuchara Mountain Park page. I received an email and clicked "accept" but when I try to access it on Facebook, I receive the message: "The invitation to become an admin of Cuchara Mountain Park has expired. Please ask a current admin of the Page to add you." I visited the page shortly after the admin added me, so I'm unsure why I can't gain access. I tried following some directions I found, but they didn't work. It said I need to accept the invitation to start my role but the instructions were unclear. I need assistance promptly as the current admin is leaving and I need to access the page.