Facebook Customer Service Issues

On October 20, [redacted], I reached out to Dustin Baker regarding his firewood listing on Facebook Marketplace. We agreed that he would deliver 6 face cord of wood to Joyce Johnson in Bolivar, NY, for $[redacted].00. As I am in California, I arranged for someone else to provide him with the cash. Mr. Baker acknowledged receiving the payment but has not delivered the wood nor refunded my money. Attempts to reach him by phone or text have been unsuccessful. His contact details are: Dustin Baker @ dustin.baker.[redacted]. Your assistance in this matter would be greatly appreciated. Please contact me at [redacted] for further information. I need advice on how to prompt a response or receive a refund from him.

Hello. I registered on Facebook in [redacted] using my email address [redacted] Unfortunately, I can no longer access that account or the associated one. I have changed my phone number due to going through a divorce, moving, and forgetting my passwords. I am saddened as I lost access to my Facebook account when I reset my old phone for my son. It has been months since I could log in, and I really miss connecting with my friends, especially during this difficult time. I have valuable memories in the form of photos and videos of my children on there. I have learned the importance of backing up my data. Please, can you assist me in regaining access to my account? Thank you for your help. New phone number: [redacted] Old phone number linked to the account: [redacted] Thank you, Sarah P.

I have been actively using Facebook Marketplace for some time now. A few months ago, my account was locked, requiring me to confirm my identity. Fortunately, the issue was quickly resolved within a day. However, I am now experiencing a similar problem that has persisted for three days. Despite confirming my identity multiple times using all three options provided, the issue remains unresolved. I have also been asked to delete various items on my account, such as posts, friends, liked pages, commerce posts, and comments. I have managed to delete up to the third item requested, but after that, it continuously loads and prompts me to delete more. It is crucial for me to have access to my account as I rely on it for business purposes. Kindly assist in unlocking my account promptly. Thank you.

My account was compromised on December 16, [redacted]. Every attempt to log in results in a message stating that there is no account associated with my email. Initially, my primary email was [redacted] However, during the account recovery process, an unfamiliar email "n*******l@*****.us" appears, which is not mine. I can provide all necessary details such as the account opening date, previous password, and even specific chat details if required. Additionally, my account previously had a profile picture of me before I changed it, and I am willing to provide identification as proof of ownership. I kindly request Facebook to reach out to me via the provided email to assist in recovering my account, which contains sensitive conversations and is linked to various platforms. Account Name: Durgesh Karpe Username: durgeshkarpe.9

Hello, I have encountered multiple account disabilities and I am feeling quite desperate at the moment. The first account, [redacted], then my other account [redacted], and finally my third account [redacted][redacted], have all been disabled consecutively. I did not create them simultaneously; I registered a new email after the previous one was disabled. I am becoming increasingly frustrated as I am unsure of the reason for the disability. I have provided a face photo, my ID, email proof, and even my business card to verify my identity, but the issue persists. I am uncertain if it is related to my name or another reason. I kindly request assistance in resolving this urgent matter as I do not wish to create another account only to face disability shortly after.

My account was hacked on December 16, [redacted]. Each time I try to log in, it says there is no account associated with my email. My original email was [redacted], but when I try to recover my account, it shows a different email "n*******l@*****.us" that does not belong to me. I can provide account opening details, previous passwords, chat information, and even my earlier profile picture to prove my ownership. I would like Facebook to contact me via the provided email address as my account contains confidential chats and is linked to several other platforms. Account Name: Durgesh Karpe, Username: durgeshkarpe.9, Phone Number: [redacted], Email: [redacted] I am willing to provide necessary documentation if contacted through the given email address.

The NARI group shared two photos of a tragic accident that occurred on October 27, [redacted], at 1:02 am. The incident involved a fatal motorcycle crash on N1 North after Olifantsfontein. Regrettably, the deceased individual in the photos is my spouse and the father of my children. The post appears to be sensational without considering the sensitivity of the situation. Currently, a culpable homicide case is being investigated by the SAPS. It is unethical to share images of an ongoing police case before its conclusion, especially ones that depict my deceased husband in such a vulnerable state. I urge for the immediate removal of the post along with an apology to our family. I have taken the necessary steps to notify the investigating officer regarding this matter. What was the purpose behind sharing these distressing images?

I received an email from the Reserve Bank of India, Central Office in New Delhi regarding a winning amount. They provided a Transfer Application Form for verification of the Facebook Winning Amount. The email requested to print, complete, and return the form to the email address [redacted] along with an identity proof (Passport, National Identification Card, Driver's License, Aadhar Card, or Voter Identification Card) and a scan copy of a passport-sized photo. They asked for a prompt response to proceed with the transfer. Kind regards, Harpreet.

We are currently unable to access our Facebook account. It was created several years ago by a former employee for work purposes but was set up as a personal page with limited activity. Over the last 12 months, it has gained popularity and is now used frequently. Facebook has requested us to switch to a business page while keeping our content and friends. We clicked the link provided but were informed that our page is not suitable for a business account. We were under the impression that if we could change the name from the business name to the business owner's name, we could convert it, but we are unsure how to proceed with changing the name. We are seeking guidance on how to regain access to the account and convert it to a business account without losing any data or connections. Thank you for any help you can provide.

Hello, I have had ongoing issues with my former email account [redacted], which was compromised by a hacker some time ago. Unfortunately, as Facebook does not allow changes to the primary email linked to the account, I have been unable to update it. Recently, the hacker has been interfering with my Facebook account by changing the password, removing my phone number, and deleting the secondary email address [redacted] Despite my efforts to re-enter this information, the hacker persists in changing my password. I have managed to log in using a temporary password. Could you assist me in removing the hacked email account and replacing it with the secure email [redacted] as my primary account? Thank you, Sushant K.

Hello, I am experiencing difficulty with my Facebook account. Yesterday, I attempted to access the Facebook iOS app and received a message stating "your session has expired." I closed the app and tried again, only to be informed that I was blocked from logging in and needed to verify my ID to unblock it. I am hesitant to upload my personal information to Facebook. How can I regain access to my account without submitting my ID? I have attached a screenshot of the email I received regarding this issue. The iPhone X mentioned in the email is my personal device that I frequently use to access Facebook. It appears to be a bug in the iOS app as it did not recognize my personal phone and incorrectly flagged it as a security threat. My email address is [redacted] and my Facebook account belonged to Adela Pt.

I am experiencing difficulty accessing my Facebook account. Facebook is currently reviewing my ID documents to verify my name. I have been waiting for this process since December 5th with no resolution yet. It is crucial for me to regain access promptly, as my business page is associated with this account, and I am unable to promote or manage it. I provided the necessary documents with my real name after being reported for not using it initially. Despite seeing online reports of extensive waiting periods, I am hoping for a swifter resolution. Initially, I received a response on the same day when I submitted the first documents, which were some diplomas. However, Facebook requested more documents subsequently. Kindly, reconsider the additional documents I submitted and grant me access to my account promptly. Thank you for your assistance in advance.

My fiancée's profile, T.A., was mistakenly banned due to a post made over a year and a half ago. The post about white men was meant as a joke, and I, her white fiancé, am speaking up for her. She has family members who are white, including our child and her stepchild. Currently, she is in a high-risk pregnancy and needs to communicate with loved ones, especially in case of emergency. Yet, she is unable to do so and has even been blocked from organizing her own baby shower this weekend. It seems trolls are targeting her, but she is a valuable member of Facebook, offering guidance and positivity in her groups. This ban is not just affecting her, but her entire community. Please reconsider and review the content of her posts in context.

I have had a Facebook account for over a decade without any issues until recently. I use the marketplace to sell items and other platforms in my area. However, I have been unable to post due to a policy violation without any explanation. Despite selling numerous items over the years, I am now restricted. This affects my income as I rely on selling items to supplement my disability support. I am seeking assistance as I believe I have not knowingly broken any rules. I am confused and distressed by this situation.

There is a Facebook group based in Scotland called TheBitchbible with approximately 15,[redacted] members. I am trying to pinpoint the specific group as they have recently made it secret, making it difficult for me to gather more information. Unfortunately, this group has engaged in unwarranted defamation against me, leading to my child being exposed to harmful content. This situation stems from my comment on a post where a girl shared a photo of herself using cocaine, which I found disturbing. Despite my efforts to report this to Facebook, I have not received a response. It is disheartening that Facebook claims this group does not violate their community standards despite the harm it is causing by spreading malicious rumors and promoting drug use. I believe urgent action is needed to address this issue and prevent further harm to others.

I have been reporting posts on our business page for over a year, but no one is helping. This individual, Melanie Jean Horrocks, who doesn't even know our company, joined a complaint from another customer. When the customer realized their mistake and removed the post, we politely asked Melanie to do the same. Instead, she accused us of bullying. I have shown the police this situation, and they advised me to report it here again. Melanie's post is impacting our business, and customers are asking about it. Despite several requests, the post remains. Can someone please investigate this matter? It occurred on November 27th last year on the Field View Electrical Ltd Facebook page.

I'm having an issue with regaining access to my disabled business manager account. Hi there, Facebook disabled my business manager account when I was in the midst of linking and uploading product information for my Instagram business account. Since I had to create a new personal account specifically for the Instagram business use, I'm unable to upload my personal ID for verification. Are there alternative methods to verify my account and regain access? The account in question is under the name Colbert Colbert. Your prompt attention to this matter would be greatly appreciated. Thank you in advance for your help!

Hello, I am facing an issue with my marketplace account being under review. I am selling and repairing Amazon Fire TV sticks and Amazon Fire TV boxes. However, whenever I post an ad for a Firestick, it consistently gets flagged with a "TAKE ACTION" notice. I genuinely believe I am not violating any rules. My ads include a picture of a Firestick with "FIRESTICK ISSUES" or "FIX ME STICK," and the description prompts users to message for more information or details on Firestick issues. I am confused about why my ads are being flagged while other sellers are promoting Firesticks with logos like Kodi and updates, and urging users to update their Firesticks to watch content like Sky Sports and Sky Movies. I would appreciate a prompt response to clarify this issue.

Dear Facebook Team, I am Barbie Girl and my Facebook account under the name BâřBîé Gířł has been disabled. I strongly believe my account was disabled in error. Please reconsider and reinstate my account as it is essential for my business. I have all the necessary information to prove my identity. Your prompt action in reopening my account would be greatly appreciated. Thank you. Sincerely, Barbie Girl

Dear Facebook Team, I am Barbie Girl, and my Facebook account under the name BâřBîé Gířł has been disabled. This is my genuine account, disabled unjustly. I am certain it was an error. I can verify my identity by sending a photo with my National ID card. I urge you to reconsider and reactivate my account promptly. I have important business information stored there, along with my banking details. Please understand the significance of this to me. I am not a child but a teenage girl in need of your help urgently. When I try to access my Facebook, I see a message stating additional documents are being reviewed, but the process seems endless. I want my old account back as I have used it daily and even have a page for selling handmade items. Kindly assist me in regaining access to my account, which I have been using for the past 9 or 10 months. My Facebook ID is [redacted] Thank you.