Someone has hacked my account and changed my password. I have no longer access to the e...

GetHuman1782126's customer service issue with Facebook from December 2018

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Someone has hacked my account and changed my password. I have no longer access to the email address attached to the account and have contacted facebook to reset the password. After providing my Id I have been given a link to reset my password. When I go to click on it it says you have tried too many times come back later. I have also tried several times to reset my password through the code but now it is saying because I have tried too many times it is blocked. I have emailed the person who sent me the code back, however, there has been no reply. It is very frustrating and just want my account unlocked. I can not find a contact number to call or I would have done this. Thanks Jess
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Facebook

Customer service issue
Reported by GetHuman1782126
Dec 18th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1782126 started working on this issue
Dec 18th, 2018 2:40am
GetHuman1782126 confirmed the issue is fixed. Hooray!
Dec 18th, 2018 2:41am