I can't "voice" the issue. You don't have a phone. This *****. I'm locked out of my acc...

GetHuman-jbulger's customer service issue with Facebook from December 2018

Help with my Facebook issue
The issue in GetHuman-jbulger's own words
I can't "voice" the issue. You don't have a phone. This *****. I'm locked out of my account and your options to identify myself won't work. Then when I go to your chat it sends me to a site to pay $*.** (refundable) to get an answer. We use cash or check. Why should I need to pay to retrieve my account?
GetHuman-jbulger did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jbulger fixed the problem
Our son found a way. No thanks to face book. We don't have a cell phone or cell service in the area. The "friends that Facebook showed to contact. we only knew how to contact one of them. The others we contact through face book. I'm getting ready to get off face book anyway.
Please help with my Facebook issue
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-jbulger
Dec 17th, 2018 - 2 mons ago
I have an issue with Facebook too
Fixed
GetHuman-jbulger shared how to fix
Seen by 4 customers so far
Similar issue to 257667 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-jbulger started working on this issue
Dec 17th, 2018 1:52pm
GetHuman-jbulger confirmed the issue is fixed. Hooray!
Dec 20th, 2018 10:34pm