Facebook Customer Service Issues

I recently got a new phone with the same number and access to my email. Unfortunately, I can't remember my Facebook password and someone unknown is using my phone number for their account. I created a new Facebook account with the same Google account and name, but now I can't change it. Facebook remembers the new settings and won't let me delete them. I only have 30 hours before my account gets deleted. This account is precious to me as it's my only connection to my late brother and wife. I am desperate not to lose it, as my daughter is my only family left. Despite my efforts, Facebook doesn't recognize any of my friends' accounts. I'm reaching out for help as I haven't received a response to my friend's email. Please understand my situation and help me save my account. Thank you.

Hello! I'm Jo Hannig, and I've been experiencing difficulty accessing my account that I've had with you for many years. The contact email associated with it is [redacted], with an old password being Sp@mbg0ne before I changed it. Unfortunately, I lost the paper where I had written the new password. Last winter, I intended to update the contact email, but due to the password issue, I couldn't address it before facing more troubles. Recently, a family member deleted all cookies on my computer, logging me out of Facebook in late July, making it impossible for me to access my old account. Despite searching for the lost paper, I have not been able to locate it to resolve the problem. In my urgency, I created a second account [Jo Hannig, email: [redacted], password: Sp@mbg0ne], but I discovered it was frozen when I attempted to log in after being occupied for the past few months. I have listed Kevin Stewart, Michelle Love, and my son William Hannig as trusted contacts, with my birthdate as May 20, [redacted], residing in Edmonton, Alberta. I maintain strict security settings, limiting most posts to only friends or acquaintances. If needed, I can reactivate the old email address, [redacted], but I prefer to be contacted at [redacted] Thank you. - Jo Hannig

I encountered issues when trying to update my email login on my Facebook account. Initially, I attempted to change it to my new email ([redacted]) under the name Sharon Foley, but faced setbacks. I then created another account using the name Frances Foley, incorporating my middle name instead. I'm seeking assistance to delete the disabled "moonsingerme" account and edit the email and login details on the original "lomimama" account without losing previous group memberships. Could someone provide guidance on how to accomplish this? Thank you. - S.F.

I need assistance with resolving an issue with FaceBook blocking my account. My account was blocked due to accusations of posting a nude photo of a public figure, which I did not do. FaceBook blocked me without thoroughly investigating the source of the photo, assuming I was responsible. Despite my innocence, FaceBook took action against me prematurely. After realizing the mistake and admitting that the inappropriate content came from someone else, my account was unblocked. My groups, "Queen Diana," "Abused Parents by Their Children of Any Age," and "The Assassination of Pope John Paul I - Albino Luciani - on Thursday 28 September [redacted]," were reinstated. However, I mistakenly triggered another block on my account by trying to access my account's first page. I seek assistance in resolving this issue and restoring access to my groups. My user ID is enfieldchace, and for any help, please contact me at [redacted] Thank you in advance for your support in rectifying this situation and allowing me to continue managing my groups effectively.

I need help with resolving my issue with Facebook blocking my account. I was falsely accused of posting a nude photo of Cote d'Ablo, which I did not do. Facebook blocked me without confirming the source of the photo. They assumed I was responsible without proof. Fortunately, Facebook later admitted the photo came from someone else and unblocked my account. My groups, "Queen Diana," "Abused Parents by Their Children of Any Age," and "The Assassination of Pope John Paul I - Albino Luciani - on Thursday 28 September [redacted]," were restored. However, I mistakenly got myself blocked again by trying to access my account's first page. I regret my actions and seek assistance in unblocking my account and restoring my groups. I put a lot of effort into ensuring my group members are well-informed. My user ID is enfieldchace, and my email is [redacted] I appreciate any help in resolving this matter promptly. Thank you for your assistance.

I am unsure whom to address my issue to. My ex infiltrated my Facebook and posted inappropriate content intentionally, resulting in my account being restricted for 30 days. Although I have been briefly restricted in the past for my own actions, this time I was penalized unfairly. Since my last restriction, I have strictly followed community standards to prevent further penalties, as Facebook is crucial for staying connected with family and friends. I am open to providing any information needed to help resolve this matter. I am willing to accept consequences for my actions, but this time, I am unjustly facing a restriction. If there is no resolution available, I will be more cautious about my phone and relationships in the future. Thank you and happy holidays, Mitch

I am dealing with harassment from someone who intends to post untrue information about me on Facebook. I have already filed a police report, but I am looking for ways to stop this on Facebook. The individual in question is Sol Marom, possibly associated with Marina Marrom, Erez Marrom, and Ketty Marrom. I fear that she or her children may make defamatory remarks about me, affecting my reputation as a real estate agent. This individual has a history of blaming others incorrectly and is now falsely accusing me of wrongdoing. In Hebrew, her name may be spelled as סולי מרום or סול מרום.

My post regarding starving children in Yemen was removed by Facebook because the photo included a shirtless, emaciated child. Facebook cited their nudity/sexual activity policy, stating it was violated by the image. I find it unacceptable as there is no sexual context in showcasing a malnourished child's skeletal structure. Facebook's policy permits female nipples only in specific instances like breastfeeding or medical reasons. This issue is crucial as many suffer due to the conflicts funded by taxpayers. I believe this is censorship and demand a detailed explanation of how my post violated their policy. Facebook's actions seem to suppress our voices while indirectly supporting the Yemen crisis. I am documenting all communications with screenshots and sharing them on various social media platforms to raise awareness.

I am experiencing difficulties with getting the messages for my business page, Fedkopet, to show up in Messenger like they do on my personal Facebook page. Initially, I created a separate business Facebook account but found it challenging to manage, so I created a business page directly from my personal account instead. I saw that another person had both personal and business messages consolidated in their messenger app, and I would like to do the same for my business. Despite my efforts searching online and trying various methods, I have been unsuccessful in getting the messages to appear in Messenger. Currently, the messages only show up in the inbox of the business page I created. This issue persists on both my Galaxy S8 phone and computer browser. Any assistance on resolving this matter would be greatly appreciated. Thank you. - Mike Fedkiw

Hello, My Facebook account has been disabled. I submitted an appeal at the Help Center, but it was rejected. I have vital contacts and data on Facebook, and my Instagram account is linked to it. This loss is significant as I use Facebook regularly. I believe my account was disabled due to a prank where someone shared inappropriate content while I was not in control of my device. This behavior is not a reflection of my usual conduct on Facebook. I have been an active user for over five years, and this sudden disablement is distressing. I am unsure how to address this issue since there is no customer service representative to speak with. I am eager to regain access to my account without losing it permanently. Your assistance would be greatly appreciated. Thank you.

I recently encountered a concerning situation on Facebook where someone threatened to leak my private photos. To address this, I deactivated my account, reported the issue, and have requested for my account to be deleted. The individual claimed they would share the photos, but upon checking with two people mentioned in the messages, they confirmed not receiving anything. Although the account deletion is scheduled for January 15th, I urgently want it deleted now to prevent any further escalation. I urge Facebook to take immediate action to prevent the spread of these pictures. I have already reported the threatening person and taken steps to safeguard my account by deactivating both my page and messenger.

Hello Facebook Team, My Facebook account was disabled by mistake. Please review it and reactivate my account. Thank you. Dear Admin, My account is unlocked. Please reopen it for me. This account is crucial to me. Kindly restore my Facebook account. I apologize for any errors. I can confirm that the name used is my real name as per my driver's license. I do not wish to change the name. Please allow me to continue using the current name, which my friends recognize. Please consider allowing me to reactivate my Facebook account. I have attached my international identity card for your reference. I kindly request that you review the Facebook account reactivation policy. Thank you for your assistance and understanding, Facebook Team.

I would like to create a new Facebook account strictly for friends, separate from my current one used for business. However, Facebook disabled my new account right away. I provided my email [redacted] and the phone number [redacted], but I prefer not to list the phone number. Facebook requested my ID, which I didn't have to provide for my original account, making me a bit worried. I attempted to upload two photos, selecting one of my Christmas tree as the first image, but I couldn't see or verify what was sent. Any advice would be appreciated. Thank you.

I left Facebook due to the prevalence of fake profiles and scams targeting women for large sums of money. An Apple representative witnessed a similar incident and acknowledged the issue. Scammers, like Harris L. from Debary, FL, exploit older women by using fake identities, including those of military personnel, and involving them in transferring ill-gotten funds. They operate by sending money to a bank in Africa to avoid detection. The situation is alarming, with various photos being used to deceive victims. This disturbing trend underscores the need for a thorough investigation and stricter measures from Facebook to prevent such fraudulent activities. My conversation with the Apple advisor shed light on the seriousness of the matter, indicating a widespread problem that needs to be addressed promptly.

I recently changed my phone and switched carriers unexpectedly. I encountered difficulty accessing my Facebook account as it required a code sent via SMS, but I am unsure if my number was linked to it. Despite multiple attempts, I did not receive the code. I also successfully changed my password but uncertainly opted to log out of previous devices. While attempting to recover my account with photo ID, a process new to me, I have not received any updates yet. I rely on my Facebook account for games and work communication and did not realize I had set it up so securely that I could potentially lock myself out. Any assistance would be appreciated.

I am having trouble logging in to my original account. I accidentally created other accounts while trying to access it. I never receive the 6-digit recovery code that is supposed to be sent to me. Unfortunately, I no longer have access to the email or phone number associated with the original account. I am Kelli Scott, and my original account contains all my important photos. I intentionally deleted a second account and messenger that I do not want to recover. My original account has the most photos and friends on it. The email I am providing is the one I currently have access to.

I am facing an issue with accessing my Facebook account on my computer. I have logged in on my phone but can't seem to remember the password when trying to log in on the computer. Although I changed my password two months ago, I have no recollection of doing so. Upon attempting to reset my password by receiving a code on my old phone number, I realized I no longer have access to it. I updated my new phone number on my account settings through my phone, but now I keep receiving a message on my computer stating that I am trying too often and need to try again later. Even after waiting for 20 minutes, the issue persists, causing me frustration. I just want to regain access to my account as this situation is becoming increasingly bothersome.

I am not a Facebook user, yet I keep receiving emails titled "you have more friends on Facebook than you think." Despite repeatedly unsubscribing by following the prompts in the emails, they persist. I even tried to access my "account" using the provided link, but it confirmed that no account exists with my email, [redacted] It is perplexing that the unsubscribe process does not stop these emails from coming to me. I simply wish to cease receiving these messages that seem to be in error, considering I do not have a Facebook account. Thank you for your assistance. Regards, Jake Green.

A while back, I commented on a post about two individuals at the Paradise fires who were arrested for looting burnt-out and evacuated homes in that area. I used the term "white trash," and someone reported me. While I acknowledge my comment was not the best choice of words, I feel the punishment of 7 days in Facebook jail is unfair, especially since the post was supposedly removed the first time. I have upcoming Christmas orders and people to contact, so I would appreciate it if this issue could be resolved. Thank you, Eva Ferreira.

I keep receiving emails from Facebook titled "you have more friends on Facebook than you think," despite not having an account. I follow the unsubscribe process each time, but the emails persist. After unsubscribing, I receive a confirmation saying my settings have been updated, but the emails keep coming. When I attempt to log in using what I think is my old password, it states there is no matching account. Even searching for my account using my email yields no results. I am unsure why I am receiving these emails when I do not have an account and have repeatedly unsubscribed. I simply want these emails to cease. Thank you.