Facebook Customer Service Issues

Hello, I accidentally disabled my legitimate account, and one of my pages had content that someone else wrongfully copyrighted. Once I received a Facebook notification, I removed the content. However, it's crucial to note that the individual who copyrighted the content lacks the rights to do so; they were using public content from Tik Tok, also known as music.ly. The account "Sl Tik Tok Video" is wrongfully claiming ownership. Kindly reconsider and reactivate my account, as it's essential for connecting with friends and colleagues for work purposes. Thank you for reviewing my request. Page URL for "Sl Tik Tok Video": [redacted] Admin Account URL for "Sl Tik Tok Video": [redacted]

I am not a Facebook user, but I keep receiving emails from Facebook titled "You have more friends on Facebook than you think." Despite unsubscribing multiple times, these emails persist. I follow the unsubscribe link provided in the email, deselect the option to stop receiving emails, and confirm the changes, yet the emails continue. I am perplexed by this as I do not have an active Facebook account and receive a message stating my settings have been updated. Even attempting to log in with my supposed old password leads to an error message stating that my email is not associated with any account. I have also checked on the "Find Your Account" page with no success. I am unsure why I still receive these emails. Please assist in resolving this matter. Thank you.

I can no longer access my account because my phone is broken, and I have lost access to my phone number for double authentication. I have submitted three photos for verification, including my old I.D. and two photos of me with codes on paper. Being without my account for a week has made it hard to stay in touch with my family. All I want is to regain access to my account as soon as possible.

There is an individual on Facebook who goes by the name Patricia Morton with a profile picture of a girl, but it's actually an African American man who has hacked my, my friend's, and my fiancé's Facebook accounts. My friend created a new account, but this hacker has taken control of the old one, accessing all conversations. I want to see this person held accountable. I am tired of dealing with these hacks and want to take action against this individual. They claim to live in Howardwick, Texas, but I suspect they are in Orange County. Please assist me in removing this hacker. Thank you for your help.

Hello, I was directed by the Facebook Messenger support team to email them about a refund issue of $[redacted] that was supposed to be returned to my bank account by Dec 11. However, they did not provide me with their email address. My bank is asking for a fax number to communicate with Facebook regarding this canceled transaction. Facebook Pay noted the refund in a message: "It looks like something went wrong...we've returned the payment on Dec 11." I appreciate any guidance on how to reach Facebook Messenger support for further assistance. Thank you.

Hello, I am having significant difficulties accessing my Facebook account, [redacted] My troubles began when Facebook notified me of someone trying to access my account from a Samsung device, which I do not own. I attempted to log in via the Facebook app on my iPhone, but failed to do so with my password. I suspect my account was being hacked. Despite trying to report it and restore my account, I encountered issues as the email for account recovery is outdated and no longer in use. Microsoft support informed me the Hotmail account associated with my Facebook was deleted due to inactivity, leaving me unable to verify my identity. I urgently need access to my Facebook account but have been unsuccessful following online instructions. Is there an alternative method to verify my identity? I am willing to provide any necessary information about my account. It has been a week since I last accessed my account, and any recent activity, aside from password change attempts, is not by me. I look forward to your prompt assistance. Thank you. Best regards, Anna Lindahl

I am Geoffrey Onyango from Kenya, seeking forgiveness from Facebook. I have been using Facebook since [redacted] to connect with individuals globally in support of the orphanage I run for the past five years. While expressing appreciation on Giving Tuesday, November 27th, via our orphanage page links to friends, my messages were mistakenly marked as spam, leading to the disablement of my account. I have submitted my verification documents to Facebook for review and I acknowledge my error. I express my remorse and assure Facebook that I will adhere to their policies moving forward. I request the reactivation of my personal account. My email is [redacted] with the password talented833#, and my ID number is [redacted]1. I appreciate your consideration and apologize for any inconvenience caused. Thank you for your attention to this matter. Sincerely, Geoffrey Onyango, Kenya.

My account was unfairly locked again by Facebook. This caused my bank account to be hacked and $10,[redacted] stolen. I am frustrated by not being able to access my account and feel undermined by Facebook's actions. I have had multiple accounts locked and this repeated issue needs to be addressed.

Hello, my name is Istvan Orodan. A couple of years ago, I encountered difficulties accessing my Facebook account, leading me to believe that it may have been upgraded or something. Unfortunately, I no longer have access to the password, phone number, or email associated with the account, as it was created more than 10 years ago. Over the years, I have moved from Vancouver, Canada, to Chiang Mai, Thailand, where I even operated a business page called Lanna Herbs to assist a friend. Regrettably, I am currently located in Hungary and am unable to access the Lanna Herbs page, causing confusion for customers. I have created a new account under the same name from Hungary and kindly request assistance in deleting the Lanna Herbs site. Thank you. Istvan Orodan

I recently had an encounter with one of your staff members who attempted to add me as a friend on the platform. It seems that there may be an issue with privacy concerns and potential harassment. I've been banned for a comment that was made over a year ago, which raises questions as to why an employee is delving into historical account data, especially to target and ban users. I find this situation to be completely unacceptable and bordering on harassment. I'm seeking a way to reach out to Facebook directly to address this matter and file a complaint about the individual involved. It's frustrating to be penalized for a truthful comment that is well over a year old. It feels like there may be targeted surveillance on my account, leading to unwarranted bans.

I am curious about the apparent bias on this social media platform. It seems unfair that derogatory comments about President Trump lead to immediate suspension, while worse remarks about President Obama are overlooked. The evident bias and one-sided approach of the company are troubling. It is frustrating that liberal viewpoints receive preferential treatment, while conservative voices face harsh consequences. It is essential to address this double standard and strive for fair treatment of all opinions.

I have encountered two issues. Firstly, my account was hacked, leading to my being locked out and requiring a password change. Secondly, my account was disabled without any explanation provided. Upon creating a new account, it was also swiftly locked due to suspicious login attempts via Facebook. I seek access to these three accounts under the name Kelly Seamer. The initial account was registered with the email [redacted], and the second with [redacted], both in lowercase. Furthermore, my Messenger account has also been either modified or disabled, preventing my access.

Hello, I am reaching out because I have been banned from the marketplace for unknowingly posting a shisha which I now understand goes against Facebook's policies. Recently, I noticed another shisha being advertised on Facebook's buy and sell pages and I am curious why that individual has not faced a permanent ban as well. It is important to note that I am a non-smoker and do not use drugs; the shisha in question belonged to my daughter and was placed in my garage after she moved out. I placed it on marketplace without realizing it was prohibited. I have attempted to contact Facebook regarding this issue but have not received any response thus far. I also have screenshots of another user selling a shisha on Facebook. I would appreciate it if my ban could be reconsidered so that I may rejoin the marketplace, or alternatively, if I could have a discussion with someone to address this matter. Thank you.

Hello. I am experiencing difficulties posting on my Facebook home page on my computer. The "What's on Your Mind" caption appears as very light blue and not in bold, making it non-functional. When I attempt to access Facebook on my mobile phone, the app opens momentarily and then abruptly closes, returning me to my phone's home screen. I haven't made any changes to my settings or downloaded anything, as I am not familiar with how to do so. Being 58 years old and disabled with spine damage, arthritis in my hips and hands, and mobility issues requiring crutches, I rely on Facebook for connection to the outside world. I am not tech-savvy, and I feel confused and upset. I genuinely need assistance rather than being redirected in circles for help.

I have been cyberstalked and bullied by numerous individuals in a group called Song Pop Addicts. My personal accounts have been hacked, and posts I made in another group have also been targeted. I have been subjected to name-calling and cruel photoshopped images, including one where my face is placed on a monkey's body. Despite reporting these incidents to admins and Facebook, the offensive content remains online. Even when I tried to provide URLs as evidence, I received generic responses. This harassment, which has been ongoing for over a year, has pushed me to consider legal action against Facebook for not addressing this issue effectively.

Hello, We are experiencing ongoing issues with our page, Fine Love Dolls, constantly being unpublished due to Facebook's community guidelines. The reason provided is that we have shared content that does not comply with the guidelines. Our business revolves around selling love dolls, and one of our images features a visible female nipple. Despite this, our competitors are able to post similar content without facing any repercussions. After reporting this inconsistency, Facebook has not taken action against their pages but continues to target ours. We are seeking clarification on these discrepancies in enforcement and why our business is being unfairly singled out. If this matter cannot be resolved promptly, we will explore legal options as this situation is unjust and potentially unlawful. Thank you for your attention to this matter. Sincerely,

Hello, My name is Diana. I'm creating a YouTube channel for children under the name "Speedie DiDi". I wanted to make a Facebook business page with the same name to engage with fans as the character Speedie DiDi. Similar to other entertainers like Blippy, Madonna, and Rihanna, I use a stage name for my channel. However, I got locked out of my account. Even after uploading the requested photo, my account remains inactive with the message: "You Can't Use Facebook Right Now." I'm hoping for assistance in reactivating my account. Thank you for your support. Sincerely, Diana

I have had my personal account, ehmanduhhh, for many years. Recently, I added a business account called mischievous_streamers. Both of these accounts are associated with my Facebook account. When I linked my Facebook account to the business account, it logged me out of my personal account, and I have been unable to regain access. I cannot reset my password because my Hotmail account is closed, and I no longer have access to the phone number linked to it since I no longer reside in that country. I have reached out to Instagram/Facebook, and initially, someone from the team was assisting me, but now they are unresponsive after claiming the issue was resolved, which it is not. I would appreciate any help in recovering access to ehmanduhhh. Thank you, Amanda.

I am currently facing difficulty recovering my Facebook account as the email associated with it is over 10 years old and I am unable to recall the password. Unfortunately, a "friend" recently stole my wallet, which contained my password and all forms of photo identification. Due to this, I am unable to upload any files as the same person who hacked my account also stole my identification documents. I have already taken the necessary steps to replace my driver's license. However, my account has been used to post inappropriate content, resulting in numerous notifications. I am attaching a photo along with proof of my driver's license replacement receipt for verification. I am unable to access my Hotmail account at [redacted], which is linked to my Facebook. I have also provided proof through multiple bills, driver services receipt, credit card, hospital bills, W-2, and paycheck stubs. I am desperate for assistance as my new Facebook account has been disabled. I kindly request guidance on how I can verify my identity through a provided link or email. Thank you for your support.

I am encountering a disturbing situation involving my phone number being associated with someone else's name on Facebook. I have no account with your company, but a friend informed me about this mix-up. I am unable to change my number without incurring a fee, which is challenging for me financially. I tried contacting my phone provider in Stillwater, Oklahoma, but they could not assist in resolving this issue. I am perplexed as to why my personal information is linked to a stranger's Facebook account named Joey Krueger. I haven't used Facebook in years, and I am troubled that this individual has access to my government phone details. I am trying to send you a picture of the situation from another device, and the complexity of this process frustrates me. I am determined to cease using this number and phone altogether due to this unsettling situation. Kindly reach out to me via the email provided. My phone service is through Easy Wireless in Stillwater, Oklahoma. Thank you, Terrie M.