My Name is Joanne. I have added a new email address to my account and want to change th...
GetHuman-jomarree's customer service issue with Facebook from December 2018
Help with my Facebook issue
First: share to improve GetHuman-jomarree's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jomarree's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jomarree will want to follow the link below to head to their help center. We will check on GetHuman-jomarree later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jomarree may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-jomarree's own words
My Name is Joanne. I have added a new email address to my account and want to change the current email to the new email as my primary email address but it will not let me saying it is an invalid email address which I know is not. I have since removed the new address quiet frustrated. I have my new address as I will be deleting my old one. Please help me change my current email address to my new email address as my primary email address. My current email is *****@***.com. This is the one I will be deleting. My new email address is *****@***.com. This is the one I want as my primary address. Thank you
GetHuman-jomarree did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-jomarree fixed the problem
We are waiting for GetHuman-jomarree to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.