My Facebook account had to have been hacked, I have never used a yahoo account and I ne...

GetHuman1817924's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1817924's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1817924 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1817924 can let us know if they help or not.
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Before contacting them, items GetHuman1817924 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1817924's own words
My Facebook account had to have been hacked, I have never used a yahoo account and I never will use one but it is listed as the email on my account. I think another person going by Hunter Hinds hacked it because they use yahoo, and they must have changed my workplace to Krusty Krab and they did the same thing to theirs. I would like my account returned.**I have email update notices from back on ********* up to the very last on ********* which was from something my sister did, but I never got an email notice about an email change like the help pages say there is supposed to be. I had tried recovering it this morning and a couple of weeks ago, I tried using friends on my friends list but none of them worked for my account, and a few weeks ago it said I needed to upload pictures of my drivers license which I tried to but no matter what I tried it said that something was not right with the pictures. My profile picture is me in a white t-shirt and black vest behind a girl in a yellow dress with a bunch of colors in it and her name is Halie Doland (or Dollange, I never quite got that right, I think her name is still the same), I also have pictures of my in a similar outfit and another girl named Kaity Haker (though I think she has changed her name by now) and we have wine glasses in our hands.

GetHuman1817924 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman1817924
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 265375 others
0 customers following this


GetHuman1817924 started working on this issue
Dec 23rd, 2018 1:13pm

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