Facebook Customer Service Issues

Archive 353

The following are issues that customers reported to GetHuman about Facebook customer service, archive #353. It includes a selection of 20 issue(s) reported December 14, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have recently shared another page's post on my page's timeline, but it is not showing up when viewed as myself or as another user. It does appear in 'visitor posts' but not on my timeline as I would like. Despite people liking the post, I am unaware of how they have seen it, possibly through the live ticker. As the page admin and with unrestricted posting to the timeline, I am unsure why this issue persists for years without proper resolution. This situation is frustrating as it impacts the effectiveness of Facebook as a business tool. It makes me hesitant to invest in promoted content unless this issue is acknowledged and rectified promptly. Thank you.
Reported by GetHuman1761185 on venerdì 14 dicembre 2018 20:40
My Facebook account has been locked for verification of my identity. I've submitted the required information and contacted Facebook via email multiple times. I provided three forms of ID and a recent photo, along with my birthdate. I rely on Facebook for work and need it unlocked promptly. I hope the information provided is sufficient. I'm a genuine user who values and uses their Facebook account for various purposes. I kindly request for it to be restored at the earliest convenience.
Reported by GetHuman1741766 on venerdì 14 dicembre 2018 21:07
I have been attempting to contact Facebook numerous times regarding my locked account. Despite verifying my identity multiple times through the form provided, my account remains inaccessible. I have tried to communicate with Facebook via email, receiving only two responses. I have submitted three forms of ID, a recent photo of myself, and my birthdate in hopes of expediting the process as I rely on Facebook for work. The provided information should suffice for unlocking my account. It is frustrating to be deemed fake when I genuinely depend on Facebook for various purposes. I urge Facebook to restore my account promptly.
Reported by GetHuman1741766 on venerdì 14 dicembre 2018 21:15
Last week, I allowed someone to use my phone to access their Facebook account on December 11th. When I tried to access my own account afterwards, even after removing theirs, I couldn't. I am unsure if I forgot my account password or if they actually changed it, potentially hacking into my account. I received email alerts indicating activity, prompting my attempts to regain access. I am seeking clarification on whether the other person definitively altered my password or if my phone was simply offering a different password option due to their previous access. Though my password is supposed to be "felf2831," I encountered issues. If possible, I would like to confirm the exact location of the login attempt around 9:40 p.m. on December 11th. I was in Bridgeton, Missouri, at the time, thus, if the attempt originated from St. Charles, Missouri, I suspect it was indeed the other person. While I have secured my account, I require assurance regarding whether this individual tampered with it. Your timely assistance is greatly valued. Thank you and happy holidays.
Reported by GetHuman-momeech on venerdì 14 dicembre 2018 21:16
Hello, Facebook. I encountered a problem yesterday when the security prompt asked for a photo while I was flying. I complied, but upon exiting, I couldn't regain access to my Facebook account. I wish to use my old password, which is [redacted]. I feel frustrated by the difficulty in logging in and the additional security measures they prompted me to change. I simply want my account restored as it was before. I also seem to have been blocked for moving too quickly, compounding the issue. Could you please assist me in restoring my access to Facebook and Messenger? I have been a loyal user for a long time and even know Mark Zuckerberg. I hope to resolve this matter without involving him.
Reported by GetHuman1761545 on venerdì 14 dicembre 2018 21:26
I recently got a new phone and had to reinstall all my apps. When I added the Facebook app, it requested my name, phone number, and email address. I mistakenly entered my full name, Sharon Bernard, not realizing my Facebook account uses my maiden name as well. As a senior, this technology is challenging for me. I suspect my account was disabled due to the discrepancy in names. I'm struggling to resolve this issue as I believe it's either perceived as a fake account or I unintentionally created two accounts. My main goal is to restore my original Facebook account under the name Sharon Frett Bernard. This account is crucial for staying connected with my family, and I'm unsure how to proceed. Your assistance in rectifying this matter would be greatly appreciated.
Reported by GetHuman-dontfret on venerdì 14 dicembre 2018 21:27
Hello, I am Natalie Vasicek, and I have been attempting to reach out to Facebook for assistance in recovering access to my account. Two years ago, I lost my phone, which had caused me to lose access to my personal information, passwords, and email accounts that I have had for many years. I have not received any helpful responses, and it is becoming frustrating. I am unable to reset my Facebook password because I no longer have access to my old email accounts. I am hesitant to create a new account as my current accounts contain private photos that I wish to preserve. The email addresses associated with my account are [redacted] and Natalie.vasicek@affinityeducation. I am currently using [redacted] on my iPhone 6. Any guidance or assistance you can provide would be greatly appreciated. I am willing to provide photo identification if needed. Thank you, Natalie
Reported by GetHuman1762129 on venerdì 14 dicembre 2018 22:38
Hello, I have been investing heavily in Facebook advertising for my events and have found great success with it. However, despite having thousands of paid interactions, I am now facing a situation where Facebook is limiting the reach of my posts to only a fraction of my [redacted] fans unless I pay more. This is resulting in very little audience engagement, making it challenging for me to continue using your services effectively. I believe it would be beneficial for both of us if Facebook helped me keep my fans engaged without constantly requiring additional payments. By increasing engagement, it would encourage me to invest more in advertising, ultimately benefitting all parties involved. I hope we can work together to find a solution that promotes a mutually beneficial partnership. Thank you for your attention to this matter. Jay
Reported by GetHuman-wookiefo on venerdì 14 dicembre 2018 23:15
I am unable to log in because my primary email associated with Facebook is closed and cannot be recovered from my college. I used to have an alternate phone number linked to my account, which I still possess, but after attempting to log in following the loss of my phone, all information related to the alternate email and phone number has disappeared. Despite various attempts using the Facebook Help Center, I haven't made progress and feel stuck in a loop. This is my second time reaching out for assistance, as I urgently require help retrieving access to my alternate phone number or email. I recall updating my login information from an old email to my phone number, which I used for logging in previously and should still be linked to the account.
Reported by GetHuman1761607 on venerdì 14 dicembre 2018 23:41
I have been dealing with a serious issue of identity theft by someone named Christine Shuster for a significant period. Recently, she managed to link my new phone number to old ones I no longer use, making it challenging for me to access my accounts. Despite reporting the situation to Facebook, the fake account she created was removed, but she continues to reset my account, disabling my ability to verify it through text messages. With the constant changes she makes, I cannot enter the correct 6-digit pin to regain control. If Facebook cannot prevent her from infiltrating my account or stop her from linking my email addresses and old phone numbers, I request they close the account, removing all my data to prevent her access as well. I opened this account in [redacted] primarily to keep her from obtaining my personal information. However, I am unable to access the old linked accounts under "lmonroe703" to disconnect them. I am exhausted by her persistent stalking and harassment. I attempted to create a new account by archiving the current one but am unable to proceed due to this situation. I urge Facebook to resolve this immediately or delete the account entirely.
Reported by GetHuman-lmonroe on sabato 15 dicembre 2018 01:23
I have encountered a disturbing situation involving Barrister Emmanuel Enoiden from Nigeria through Facebook Messenger. Despite declining his advances, he threatened and managed to disable my account. It is disheartening how individuals in power can influence platforms like Facebook. I value Facebook for its purpose, but I refuse to compromise my morals to have my account reinstated based on his demands. I will explore other social platforms to stay connected with my friends. Thank you for your attention to this matter.
Reported by GetHuman-mercyeka on sabato 15 dicembre 2018 01:55
Subject: Assistance Requested for Facebook Page Removal To the Facebook Team, I believe around a year or two ago, I inadvertently created an unofficial page by tagging my posts with my house name several times. Unfortunately, this has made my address visible on this page, which is a privacy concern for me. I would like to request the complete removal of this page named Draco Puteum for privacy, security, and safety reasons. I promise not to use my house name as a location in posts moving forward. I am eager to address this issue promptly and appreciate any assistance in resolving this matter. Sincerely, Mr. K. Harris
Reported by GetHuman1763364 on sabato 15 dicembre 2018 02:27
I created a Facebook page for my father's restaurant in [redacted]. I initially hired a company to manage it when I was unable to, but they have been providing poor service lately. My father has been attempting to reach out to them to terminate the contract, but they are unresponsive. They have somehow become the page owner, even though I am the original creator. Since I never signed any contract with them, I believe I should rightfully own the page. They are posting inaccurate information about our food and making unauthorized changes. I need assistance reclaiming ownership of the page "Randi's Pizza and Italian Restaurant." I am willing to provide any necessary information to confirm my identity as the creator of the page and my father as the restaurant owner.
Reported by GetHuman1763525 on sabato 15 dicembre 2018 03:09
Dear Facebook Team, Around a year ago, I inadvertently created an unofficial Facebook page using my house name as the location in some of my posts. I recently noticed that this page displays my address, and in the interest of privacy, I would like the page with the name "Draco Puteum" to be completely deleted. I have attempted to do so on my own today, but I have been unsuccessful. I have also reached out to Facebook Customer Support regarding this matter. Could someone from the Facebook technical team kindly assist me in resolving this issue? Sincerely, K.Harris
Reported by GetHuman1763364 on sabato 15 dicembre 2018 03:11
One of our staff members had his Facebook account shut down due to an inappropriate picture sent in Messenger. Unfortunately, this account was linked to our NC Youth Soccer (NCYSA) Instagram used for promoting our programs. As a result of his actions, we lost followers, our handle, and all content. His name is Mark Moore from Greensboro, NC. We are unsure if he used his personal or NCYSA email, [redacted], for the Facebook page. Can NCYSA assign another administrator to our Instagram account so Mark cannot access it? He has lost his online marketing privileges permanently. As the Executive Director of NCYSA, I am disappointed with this situation and hope Facebook can assist those affected by his mistake. I deal with risk management daily and understand the importance of safeguarding youth in soccer. I am willing to provide any necessary information from his account. Thank you.
Reported by GetHuman1763602 on sabato 15 dicembre 2018 03:27
Hello, my name is James M. Lovell. I had a deactivated S9 with Sprint, so I purchased a cheap LG Phoenix 4. I managed to log into my Facebook on the LG phone, but the screen broke. I returned it to the store, swapped it for a new one, and now I can't remember my Facebook password. Unfortunately, I no longer have access to the Sprint number associated with my FB account. I haven't been able to access [redacted] since 9th grade, as I am now 29 years old. I would appreciate help in changing that. I still have access to my Gmail account, [redacted]
Reported by GetHuman-lovelljm on sabato 15 dicembre 2018 03:51
I am having trouble accessing my Facebook account because my email address, which I used to log in, has been changed without my authorization. I was informed that my login details were altered via Windows 7, but I only use Windows 10 devices and an iPhone 5s. I am concerned about the possible consequences of this change as I have important connections linked to my Facebook account. My son, who has severe autism and significant cognitive delays, is also worried about the situation.
Reported by GetHuman-lindamno on sabato 15 dicembre 2018 06:53
I am writing to report an issue with Facebook. My account under the name "Mansi WWG" with primary email address "[redacted]" has been disabled for supposed suspicious activities. I am eager to know what specific activities were flagged as suspicious. Of particular concern to me is the page linked to the account named "Wraac- We are all about chocolates," which I was using for paid promotions. I am desperate to regain access to my account or, at the very least, to the associated page. I can assure you that nothing inappropriate was taking place on that account. If necessary, your team can contact me at #[redacted] (India, Delhi). I am hopeful for a positive response to recover my account swiftly. This matter is crucial not only for my personal account but for the business page linked to it, which is a significant part of my aspirations. Thank you.
Reported by GetHuman1764335 on sabato 15 dicembre 2018 08:20
Dear Esteemed Facebook Support Team, I am Ssenyonjo Brian from Namulesa, Jinja, Uganda. I am reaching out to address a recurring issue where my Facebook accounts have been disabled five times in a row. Despite submitting well-lit and clear photos to rectify the situation, my accounts continue to be disabled for alleged unusual activity. I strictly adhere to Facebook's terms by only sending friend requests to individuals recommended by mutual friends to expand my social network. I do not engage in hate speech nor post inappropriate content. I suspect that my accounts are being mistakenly identified as violating policies, potentially due to hacker activity. The repeated disabling has tarnished my reputation, leading some friends to view my requests with suspicion. I respectfully request the reactivation of my 'Ssenyonjo Usher' account, password 'excoriate', disabled on 14/December/[redacted] at 7:11 am East African time. I am willing to comply with any necessary steps, including identity verification through my work ID from St. Monica's Secondary School in Jinja, Uganda, where I am a history teacher. Since my inception on Facebook in [redacted], I have been a law-abiding user and hold genuine affection for the platform. I kindly ask for your assistance in resolving this matter promptly to avoid future account disruptions. Your positive response is eagerly awaited. Warm regards, Ssenyonjo Brian
Reported by GetHuman-ssenyonj on sabato 15 dicembre 2018 09:11
Dear sir, My name is Nishant Pandey, and my Facebook email ID is [redacted] Once while using my Facebook account, I unknowingly made a mistake that led to me being declared ineligible to use my own account. Despite numerous attempts to explain the error and apologize for it, my account remains inaccessible. I have been using this account since [redacted], and I have submitted the appeal form multiple times in hopes of recovering it. I would like to request your kind consideration in granting my application and forgiving the mistake I made. Additionally, I want to inform you that the Gmail account I initially provided is now permanently closed. I have included my new Gmail ID below for your reference. I sincerely ask for your assistance in resolving this matter. Thank you for your understanding. Best regards, Nishant Pandey
Reported by GetHuman1764434 on sabato 15 dicembre 2018 09:17

Help me with my Facebook issue

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