Facebook Customer Service Issues

Archive 351

The following are issues that customers reported to GetHuman about Facebook customer service, archive #351. It includes a selection of 20 issue(s) reported December 13, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I'm having trouble accessing my Facebook account as it shows as disabled. This account is significant to me as it is linked to various other accounts and contains crucial messages. I suspect it may have been hacked again as it had happened a few times in the past. It is not a fake account; it is my personal and active account. I kindly request for an investigation to be conducted to reopen my account. I have all the necessary documents to prove that it is my account. For any communication or updates, please reach me at: Email - [redacted] Phone - [redacted] WhatsApp - [redacted] Thank you for your assistance in this matter.
Reported by GetHuman-ankitpah on Thursday, December 13, 2018 5:18 PM
On December 2, [redacted], my Facebook account was unexpectedly deactivated while I was in the middle of a post. I followed the instructions to contact Facebook regarding the issue but received no response after reaching out on both the 2nd and the 4th. My account is vital for communicating with family and friends as well as for enjoyment, and I have also used it to log into other platforms. Unfortunately, due to this deactivation, I have lost access to those accounts. Being homebound and disabled, I rely on Facebook to share personal photos with my loved ones. I am worried that my account might be linked to Facebook's recent security problems. Despite trying to adhere to their guidelines by using my real name, I have noticed fake profiles and inappropriate content that seem to go unnoticed. I miss connecting with my friends and would appreciate any assistance in resolving this issue.
Reported by GetHuman-smilee_ on Thursday, December 13, 2018 6:33 PM
Someone under the name James Robles has responded negatively to my comment. In case anyone is interested in pursuing action against such individuals, a guide is available for tracking them. The guide covers tracking IP addresses, modems, internet service providers, and even connecting them to their Facebook profiles. Legal options include handing over the information to ic3 for investigation of their real identity and past actions. While looking up someone's personal information is not illegal, saving or sharing it is. Instead, saving the profile link and informing authorities like private investigators, law enforcement, schools, libraries, and workplaces is advised. The satisfaction of holding trolls accountable can be rewarding. The link to the guide can be found here: [redacted].
Reported by GetHuman-randir on Thursday, December 13, 2018 6:43 PM
Since Monday night, I've had trouble logging into my Facebook account. Initially, it asked for a security check with a code sent to my phone, followed by a request for a selfie. Now, when I attempt to log in, I keep receiving the message about a security check and a confirmation code being sent to my phone number [redacted]. Upon clicking "continue," I get a warning about using the feature incorrectly and being at risk of being blocked. Despite these issues, my Facebook profile doesn't appear on my friends' profiles, but I am still receiving email notifications. Any assistance would be appreciated.
Reported by GetHuman-xxxfalle on Thursday, December 13, 2018 6:55 PM
I need to regain access to my Facebook account under the name Reese Creamer-Eidson. My date of birth is November 24, [redacted], and I was born in Houston, TX. Unfortunately, I can no longer access the email associated with the account, [redacted] My phone number linked to the account is [redacted]. While I do not remember my current password, I recall a few old ones such as Creamer86, Eidson84, punkass89, and other variations. I have pictures on the account, including a picture of my ID and the address mentioned is 47 No Drama Ave., possibly in a town I am unaware of. It shows that I attended Salem Community High School and my current city is Iuka, IL [redacted]. The account displays that I am in a relationship with Dustin Atteberry, and our profile and cover photos feature us together. I urgently need to recover this account, as my family members and photos, including my boys, are on there. My mother is Stella Colburn-Letke, and my brothers are Jason Peil and Gregory Trent Housh. Ej Nealy is my legacy contact. Please contact me via [redacted] or [redacted] Feel free to send a text message or call me at [redacted]. Thank you for your assistance.
Reported by GetHuman1753634 on Thursday, December 13, 2018 8:12 PM
I am facing a frustrating issue with my Facebook accounts. Originally, I had an account under Norma J Ames that got hacked, so I created a new one under Norma J Horn using my maiden name. I managed to transfer my friends from Ames to Horn, but now I cannot access the Horn account. I also lost access to my email [redacted] but can still use [redacted] I kindly request to remove all old accounts and keep me on the most recent Norma J Horn profile with my friends. I enjoy sharing birthday cards, photos, and playing games online. As a 90-year-old lady, Facebook is a way for me to connect with friends and family. I appreciate your help in resolving this matter efficiently.
Reported by GetHuman1753898 on Thursday, December 13, 2018 8:46 PM
I would like to discuss the situation with my disabled account. I have been using this account for the past five years without any issues. However, approximately six months ago, I was watching a live cricket match between Bangladesh and West Indies on my phone through my account. I suspect that the TV channel, either Sony ESPN or Willow Cricket, may have reported on my account during the live broadcast. The day after the match, my account was disabled. Despite my numerous attempts to recover it, I have been unsuccessful. I am reaching out for assistance in reactivating my account as I wish to return to using Facebook. My friends have suggested creating a new account, but I have refused as I am determined to regain access to my original account. I am willing to provide any necessary documentation, such as my passport or UK Residential card, if required. I appreciate any help you can offer. Thank you for providing this link for me to contact you. Please let me know if communication through email or phone is possible. My email address is [redacted] and my number is [redacted]. Thank you for your help.
Reported by GetHuman-fokhruli on Thursday, December 13, 2018 8:55 PM
Good evening! I need to remove a recommendation from our page. As a company, we cater to various clients. However, we encountered an issue when a client requested last-minute changes to their order. Despite explaining our inability to accommodate such late modifications for their catering order of 18 people changing to 14 people, they proceeded to leave negative reviews on our Facebook page. Although they expressed satisfaction upon completion of the order, one of them has reposted their negative feedback two weeks later. I believe it is best to delete these reviews and prevent these individuals from accessing our page.
Reported by GetHuman-dddminik on Thursday, December 13, 2018 8:59 PM
Hi, I'm Erica H. I attempted to set up a Facebook account three weeks ago. Initially, everything was smooth as I created my profile until I received a notification about suspicious activity on the account. Following this, I was prompted to upload a picture of myself, which I did, with the expectation of receiving an email from Facebook. Unfortunately, I never received any further communication. I've always heard that joining Facebook is simple, but my experience has been quite challenging. Despite feeling discouraged, I am hopeful for a resolution. I am seeking clarification on the reasons for the suspicious activity message and the photo request. Understanding the delay in Facebook's response and the potential timeframe for their communication is also crucial. Ultimately, I am eager to have my Facebook account reinstated.
Reported by GetHuman-ehightow on Thursday, December 13, 2018 9:30 PM
I am experiencing difficulty logging into my Facebook account after my ex-husband accessed my Google account and changed the passwords. Although I have updated my phone number and email address, I am not receiving the access code sent by Facebook. I have been locked out of my account for three to four weeks and even submitted my driver's license for identification verification but have not received any response from Facebook via email or phone. I am seeking assistance to regain access to my account as it contains valuable family photos that I do not want to lose. The old email address and phone number associated with my account, which my ex-husband has access to, are [redacted] and [redacted], respectively.
Reported by GetHuman-jenjone on Thursday, December 13, 2018 9:47 PM
My name is Mark Bergles, and I am reaching out regarding my mother Valma Mann's disabled Facebook account issue. I set up a Facebook account for my elderly mother using the email [redacted] in November. She regularly used the account via her mobile phone and laptop for Facebook and Messenger until it was disabled without warning or explanation. Considering she is in her late 70s, I doubt she posted anything inappropriate to prompt such action without notice. We attempted to submit 2 appeals through the website, but the process lacks clarity and does not provide any confirmation of a successful appeal submission. I am seeking guidance on the steps to restore my mother's account promptly. Thank you. Mark Bergles ([redacted])
Reported by GetHuman-embeej on Thursday, December 13, 2018 11:16 PM
Last night, Facebook logged me out unexpectedly and prompted me to log back in. However, I encountered an issue as my password had been changed. When I tried to reset it by requesting a text message, it was sent to my old inactive phone number ([redacted]) instead of my current number ([redacted]). Unfortunately, Facebook is not recognizing my email address to retrieve my profiles for both my personal account as Jeremy H. and my business account Kutting Edge Custom Painting. Currently, I am locked out of both accounts, which is causing significant disruptions to both my personal and business activities. I kindly request assistance in resolving this matter promptly. Thank you.
Reported by GetHuman1755201 on Thursday, December 13, 2018 11:36 PM
Hello, I need assistance with my Facebook account. I have had an account with Facebook since [redacted], but recently my wife and I split up, and she has taken control of both my original account and the new one I created using the phone number [redacted]. I am a car salesman, and I have set up a business page using this new account, which she has also accessed. I am unable to change the settings to keep her out, as she knows all my personal information. I would like the security information to be reset so I can update it with new details she does not know, or alternatively, delete the account entirely. Please get in touch with me at [redacted] or [redacted] Thank you for your help. Joshua W.
Reported by GetHuman-joshcars on Thursday, December 13, 2018 11:49 PM
This morning, I received a 30-day ban for referring to individuals at a UK event as, "animals." The behavior I witnessed was appalling and animalistic. My choice of words was not racially motivated, as I would have used the same term regardless of their race. I am seeking clarification on why my comment was deemed inappropriate by Facebook. I am curious to know if it was the use of profanity or the term "animals" that triggered the ban. I am interested in understanding the extent of Facebook's censorship on public discourse. I have requested a review of the decision and hope to receive an explanation for the outcome.
Reported by GetHuman1755513 on Friday, December 14, 2018 12:34 AM
I'm struggling with accessing my account under the name ceci hernandez using the email [redacted] I lost all my passwords and attempted to recover my account by adding another email after submitting my ID. However, I keep encountering the same identification number when trying to log in. Additionally, I'm unable to change my password as I receive an error message stating that I've attempted too many times, even though this is my first try within a 24-hour period. I've been using this account for almost a decade and I'm hoping to resolve this issue without having to create a new account. Your assistance is greatly appreciated.
Reported by GetHuman1742107 on Friday, December 14, 2018 1:10 AM
Hello, my name is Jonissa Lavon Monley. On Monday, I received a notification on my iPhone about someone logging into my Facebook from a new location. I found this concerning, so I clicked on the notification, but couldn't refresh my page. I then logged out and tried to log back in without success, suspecting someone may have accessed my account. I can't access my Yahoo email associated with Facebook but can be reached at [redacted] Can you please assist me by sending a code to reset my Facebook password? Additionally, I'd like to update my new cell phone number. Thank you.
Reported by GetHuman-jonissam on Friday, December 14, 2018 1:12 AM
Hello, I utilize my ad account to advertise on Instagram as an artist. Recently, my ad account has been deactivated. I suspect it may be due to the increased amount of money I spent on promotions for my album release. Another reason could be that I haven't opened a business ad account yet, but I am willing to do so if necessary. I also realized that constantly testing my audience by opening and deleting ads within a couple of hours may have contributed to the deactivation. I acknowledge this and won't repeat this practice. I am eager to start promoting with the audience insights I have gathered. I typically use PayPal and my MasterCard ending in [redacted] for payments, although I don't believe this is the issue. Could you please reactivate my ad account? It is crucial for me to invest in reaching my audience and showcasing my work. I received a message redirecting me to another service group, but I prefer assistance here. Best regards, SM
Reported by GetHuman1755720 on Friday, December 14, 2018 1:14 AM
My account has been compromised. I realized this because even though I thought I had deactivated it 10 years ago, it seems I did not, as someone is now using it to send spam. My brother and mother have both received unsolicited messages from my account, and it has also spammed everyone on my old friends list. I have attempted to log in, but it has been too long, and I cannot recall the password. Trying to answer the security question is also fruitless as it has been a decade. Using the "I forgot my password" link does not help either because the contact email associated is one I haven't used in ages, and recovering access to that account seems impossible. I am at a dead-end and just wish to properly deactivate or close the account to stop the spamming. Please ban the account to cease the unauthorized activity. The account in question is registered under [redacted] Thank you.
Reported by GetHuman-kladelis on Friday, December 14, 2018 1:45 AM
A while back, my sister used my desktop and signed me out of FB on it. Despite numerous attempts over weeks to log in with no success, I couldn't regain access even after logging off on my mobile. I eventually gave up and created a new account with the same name but minus my middle initial, using the same profile and cover photos. Friends thought I had re-added them. Suddenly, I found myself blocked from the new account just now! It's incredibly frustrating, and I'm considering deleting everything. I really need my new account restored as we just bought a Portal + to connect with family. Please assist in getting my account back. Thank you.
Reported by GetHuman-epagiota on Friday, December 14, 2018 1:51 AM
I have an old Facebook account under the name Pathivada Dinesh (Chinna) with a profile picture of Lord Sai Baba. I haven't logged in for a long time and can't remember the password, email, or mobile number associated with it. I believe I used [redacted] as the email and [redacted] as a backup. I need to access this account as I have friends and fellow devotees I follow there. I am looking for alternative recovery options that do not involve my phone or email. When I click on "Forgot my password," I can't find the profile. Please help me resolve this issue so I can reconnect with my friends and fellow devotees. Thank you.
Reported by GetHuman1756312 on Friday, December 14, 2018 3:50 AM

Help me with my Facebook issue

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