I submitted a request to delete my deceased wife’s Facebook account with a copy of the...

GetHuman1745152's customer service issue with Facebook from December 2018

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The issue in GetHuman1745152's own words
I submitted a request to delete my deceased wife’s Facebook account with a copy of the death certificate attached. I received an email from FB saying they needed proof ( death cert) of my relationship. They memorialized my wife’s account AND my personal FB account. I emailed another death certificate copy and told them they had memorialized my account and to reactivate it. I have sent at least ** emails to FB wanting resolution and to reinstate both accounts and to cancel the deletion request. I have not received any communication from them and both accounts are still memorialized. I need resolution at once.
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Customer service issue
Reported by GetHuman1745152
Dec 12th, 2018 - 3 mons ago
I have an issue with Facebook too
Not resolved
Seen by 7 customers so far
Similar issue to 251790 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1745152 started working on this issue
Dec 12th, 2018 5:53pm