I was on Facebook it said my session had expired it shut me out of my account now I no...

GetHuman1727552's customer service issue with Facebook from December 2018

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248730 similar
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Help with my Facebook issue
GetHuman1727552's next move: try the Facebook help center again.
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The issue in GetHuman1727552's own words
I was on Facebook it said my session had expired it shut me out of my account now I no longer can get back into my account and when I use my phone number and my email address it pops up a different Facebook account which is not mine and it keeps telling me put in a new password since many codes wrong phone number blah blah blah blah blah blah blah I mean this is getting old it doesn't help me just keeps putting me through the same thing not my account not my account not my account and I can't find me anywhere on Facebook what happened to my freaking account I'd even sent a picture photo ID at my driver's license four times to prove its me and it's my freaking account why is this taking five or six days to get fixed somebody has hacked my account please help
GetHuman1727552 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1727552
Dec 10th, 2018 - 9 mons ago
I have an issue with Facebook too
Fixed
Seen by 7 customers so far
Similar issue to 248730 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1727552 started working on this issue
Dec 10th, 2018 2:28pm
GetHuman1727552 indicated the issue is not fixed yet.
Dec 10th, 2018 2:31pm