Facebook Customer Service Issues

Archive 344

The following are issues that customers reported to GetHuman about Facebook customer service, archive #344. It includes a selection of 20 issue(s) reported December 9, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello. Unfortunately, my Facebook account, email address, and iCloud account have all been hacked. I recently went through a difficult breakup, and my ex-partner is using this as an opportunity to harass me by posting harmful content, contacting my Facebook friends at odd hours, making threats, and monitoring my movements through iCloud. I kindly request the permanent deletion of my Facebook account to prevent her from reopening it. The email associated with my Facebook account is [redacted], and my name is "Sisu Marius" with no profile picture, living in Braila. If you require additional information to verify my identity, please reach me at my new email or phone number. Thank you for your assistance.
Reported by GetHuman-msisiu on Sunday, December 9, 2018 5:39 PM
It has been over a week, and I am unable to access my Facebook account. Despite resetting my password multiple times, the system continues to state it's incorrect. Even after receiving the reset code via email and creating a new password, I'm still unable to log in. Every time I try to confirm my Facebook name, the connection is lost. This issue has persisted for more than a week, and I find it incredibly frustrating. I am unsure why I am experiencing this problem and seek a solution promptly.
Reported by GetHuman-simerson on Sunday, December 9, 2018 6:04 PM
I forgot my password and tried to create a new one on Facebook, which resulted in me getting locked out. Despite waiting for over 36 hours, I keep receiving a message saying I am trying too often. This has been going on for a week now, causing me to lose money in video games due to not being able to access my account. I am missing out on valuable in-game event time and event currency, which will expire before the event ends on Wednesday. Facebook's block on my account is preventing me from spending about $[redacted] inside the game before it expires. I need to access the game to use this money, but I am stuck without access to my account. This issue is very frustrating, and any help would be appreciated.
Reported by GetHuman-corwingo on Sunday, December 9, 2018 6:38 PM
On 12/8/[redacted], I made a post in the Facebook group "The Troth" regarding certain groups' stance on L**i. Despite setting it as no comment, the admin, Robert L. Schreiwer, disabled this option without my consent. Even after re-enabling it, comments reappeared, and the admin temporarily restricted my posting ability. I seek a review to ensure compliance with Facebook Community standards justifying the removal of my no comment setting and blocking future posts. If there was an error with the no comment option, I apologize for any inconvenience.
Reported by GetHuman1723675 on Sunday, December 9, 2018 7:12 PM
I have a photo on my Facebook page that I want to delete. It is a picture of me naked, and I do not know how it got there. I reported this to Facebook over 10 days ago. I have two accounts under my name, James Coughlin. One has a picture of me with a dog, and I want to keep that account. The other account, also under my name, has a silhouette picture and lists I Corp Inc. in the bio. This is the account with the photos I want to be removed, specifically the ones of me naked. I have been trying for more than three weeks to remove this picture without success. I have contacted my cell phone company, visited the store, and reported the issue to Facebook, but the picture is still there. I have also tried various tools on Facebook with no success.
Reported by GetHuman1723711 on Sunday, December 9, 2018 7:18 PM
Hello, I am Sajedah Al-khzaleh, collaborating with Berwyn Tech Entrepreneurship and Special Olympics Chicago. I am excited to share a trailer of our feature film "Omar," which showcases my twin brother who has Down syndrome. Half of the proceeds will support the film's development, while the other half will go to the Special Olympics. Facebook recently flagged our post for review, stating it violated community standards. I chose to request a review, but both mine and Berwyn Tech's shares were deleted without being reviewed. With the event approaching in two weeks, we are eager to receive support. Our family and friends are inquiring about the missing Facebook link. Any assistance would be greatly appreciated. Warm regards, Sajedah Al-khzaleh
Reported by GetHuman1723841 on Sunday, December 9, 2018 7:43 PM
I need urgent help. About a week ago, my Facebook, Instagram, and Snapchat were all hacked at the same time. The hacker changed my emails and passwords, then started blackmailing me and using my photos to advertise services and scam my followers. They are impersonating me, contacting friends for money, and ruining my reputation. I am in a desperate situation as they threaten to access my social security and put me in debt. The hacker is in Pakistan, scamming people through my accounts and others. I tried deleting my email linked to the accounts and considered going to the police, but I need support to regain control. Please assist me in recovering my accounts and stopping this nightmare.
Reported by GetHuman-annahat on Sunday, December 9, 2018 8:02 PM
In April, I updated my phone number on my profile. Shortly after, I had trouble logging in and was supposed to receive a code via text that never arrived, despite multiple attempts. A Facebook customer service representative informed me that my account had been hacked from Mexico. He suggested buying a 'steam card' and providing a 16-digit code from it. However, a store clerk advised me against it, sharing his own hacking experience. He recommended having at least 5 Facebook friends report the hack. Unfortunately, I still cannot access my account. Can you please help resolve this hacking issue once and for all?
Reported by GetHuman1723948 on Sunday, December 9, 2018 8:06 PM
I have been unable to log into my Facebook account for many years due to forgetting my password. Unfortunately, I am also unable to access the associated email or phone number to reset it. Despite providing answers to security questions, I keep receiving an unhelpful response from Facebook. I simply want to delete my account but am unable to do so without access to my profile. It would be helpful if there is a way to verify my identity through video chat or an alternative method. Your assistance in resolving this matter would be greatly appreciated as I have been dealing with this issue for quite some time.
Reported by GetHuman-rdcrebo on Sunday, December 9, 2018 8:08 PM
I am a permanently disabled individual dealing with bipolar disorder. I posted embarrassing content on the Facebook accounts of Clifton Richardson and Clif Truly Rizzeal. Due to my circumstances, like being homeless and changing contact information frequently due to security concerns, I was unable to address this issue earlier. Now in New York, I am considering returning to California to have these accounts deleted, particularly Clifton Richardson's account. I understand the importance of removing this content for my future job prospects and relationships. During my previous visit to Facebook's office in Menlo Park, I expressed my desire to have these accounts deleted and I am willing to pay for the recovery of any data if necessary. I am prepared to provide multiple forms of identification to facilitate this process without needing to make another trip. Thank you.
Reported by GetHuman-rrentity on Sunday, December 9, 2018 8:22 PM
I am deeply troubled by the fraudulent activities of certain Tarot card readers who exploit vulnerable individuals with generic readings for profit. As a genuine Tarot reader myself, I provide personalized readings without charging any fees, focusing on aiding others rather than financial gain. I have developed a proven method that has enhanced the accuracy of my readings as I transition into a more technology-driven approach, allowing me to dedicate ample time to each reading. While based in the UK, my reputation has grown through word of mouth, particularly in Australia, where families have witnessed positive transformations in their lives. Unlike dishonest readers who request additional payments for removing supposed curses, my practice aims to empower individuals through authentic readings. I understand the harm caused by those who deceive and exploit clients on platforms like Facebook, which is why I believe companies should take responsibility to prevent such practices. Despite my declining health preventing me from accepting new clients, I remain committed to assisting those I have previously helped without any charges. I urge you to address these fraudulent readers preying on vulnerable individuals and offer my assistance in identifying such perpetrators. It is vital to protect those seeking guidance from falling victim to scams orchestrated by unscrupulous individuals.
Reported by GetHuman1398070 on Sunday, December 9, 2018 9:04 PM
Hello, I recently uploaded my band's new music video to our Facebook page and received a notification from Facebook stating that it violates their advertising policies for being "sexually suggestive." The video is simply a Rock band performing, and I find it unjust considering other content on Facebook. Furthermore, the same video was successfully boosted a month ago, so I am confused about why it is suddenly not allowed now. Here is the link to the video: [redacted] Any assistance with resolving this issue would be highly valued. Thank you, Josh
Reported by GetHuman-cancelth on Sunday, December 9, 2018 9:09 PM
My Facebook page under the name Bridget Enever is currently inaccessible. Approximately six months ago, I reset all my account details, but my computer's auto password feature isn't working correctly. Originally, back in [redacted], the page was linked to the email [redacted], which is no longer active. However, to reset my password now, it requires sending a code to this old email address. My current contact email is [redacted] While attempting to resolve this issue, I may have inadvertently created another Facebook account. I am unsure how many accounts I have accidentally opened over the years. I believe that there is only one Bridget Enever on Facebook, which is me. Aside from the mentioned emails, I have also used [redacted] and [redacted], but I am uncertain about the exact address of the latter. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman1724483 on Sunday, December 9, 2018 10:01 PM
I recently created a Facebook account two weeks ago to join giveaways with friends. Unfortunately, another user has been reporting me repeatedly, resulting in my account being blocked for a week now. I used the platform to participate in giveaways to help my daughter have a good Christmas, which is very important to me. This is the second time I've been blocked due to her reports. I kindly request assistance in unlocking my account as I only use it to enter contests and assist others. It's crucial for me, especially since I recently lost my mother, for my account to be accessible. I hope to resolve this promptly as I do not wish to have further issues caused by her jealousy. It seems unfair that I am being penalized for something I cannot control, and she should face consequences for her actions. Unlocking my account would greatly help me to block her and prevent similar incidents in the future.
Reported by GetHuman1724705 on Sunday, December 9, 2018 10:52 PM
Last month, I created a Facebook account. Recently, Facebook disabled my account, citing "unusual activity." I am puzzled as I believe I have not engaged in any suspicious behavior. I simply posted one harmless post each day leading up to the account being disabled. I am eager to comply with Facebook's policies but would appreciate clarity on what specific activity led to the account being disabled. Understanding this will help me utilize Facebook appropriately going forward.
Reported by GetHuman1724929 on Sunday, December 9, 2018 11:55 PM
My online accounts have been compromised by a church I joined 44 years ago. A member named Suma Isis Sekgametis appears to be involved. Despite changing passwords, the hackers still gain access to my accounts through Facebook. Even after unfriending Suma, she can still contact me. The church has taken a negative turn since the founder passed away, with suspicious activities and lack of transparency. I need Facebook to investigate the hacking done through Suma Isis Sekgametis. I am worried about creating a new account until this issue is resolved. Any help in resolving this serious legal matter would be greatly appreciated. Thank you for your assistance. - Sarah L.
Reported by GetHuman-lilessar on Monday, December 10, 2018 12:03 AM
Two weeks ago, I noticed that Facebook has been blocking links to my book review blog, citing that they do not meet community standards and are considered spam. These posts are purely book reviews and do not contain any harassing content or advertisements. Despite requesting a review from Facebook for each removed post, I have not received any response after waiting for 2 weeks. Since a significant portion of traffic to my blog comes from Facebook shares, this issue is negatively impacting my blog's visibility. Prior to this problem, I reported a user in a group for harassment and spamming. I am worried that this individual may have falsely reported my blog as spam in retaliation. I am hoping to have the links to my blog reinstated promptly to restore the positive relationship my blog has had with Facebook over the past 6 years.
Reported by GetHuman1724969 on Monday, December 10, 2018 12:07 AM
Hello Facebook team, I'm Nadhirah. I'm looking to plan for my future by starting a business. Currently, I am employed at Posmogo. I am reaching out for your assistance to enable my personal Facebook account. If I am unable to create a new one, how can I effectively promote myself and my business on Facebook? I kindly request the recovery of my Facebook business account and my personal Facebook. You can reach me at [redacted] Thank you for your help.
Reported by GetHuman1725334 on Monday, December 10, 2018 1:44 AM
Good afternoon, I noticed an issue with being overcharged for boosting my page, Feeling Fab Charitable Trust. Instead of the expected $36.00 per boost for more likes, there seems to be an extra zero added to the charges on my credit card totaling $[redacted].00 per transaction. As a non-profit organization with limited funds, I would not have continued boosting at this excessive cost. This has been happening repeatedly over the last three months, causing significant financial strain. I urgently request assistance regarding this matter and can be reached at [redacted] or via email at [redacted] I am deeply troubled by the unauthorized charges to my personal credit card and would appreciate a prompt resolution. I look forward to your prompt response. Thank you, Liz York Founder Feeling Fab Charitable Trust
Reported by GetHuman1725361 on Monday, December 10, 2018 1:50 AM
I recently purchased a new phone after breaking my old one. However, due to a recent conflict with my wife, I changed the password to my email account and got locked out of my Facebook as a result. I've encountered this issue multiple times with Facebook and now have multiple Gmail accounts with forgotten passwords. My name is Kenny Cooper and my previous phone number was [redacted]. The emails associated with my old Facebook accounts are no longer active but were [redacted] and [redacted] My second Facebook account is under a new phone number, [redacted], also registered under Kenny Cooper. I urgently need access to these accounts to retrieve precious photos of my children. At the same time, I am looking to merge all my accounts into one if possible. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman-rydmifac on Monday, December 10, 2018 5:54 AM

Help me with my Facebook issue

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