* years ago I was in a relationship where my ex girlfriend logged into my account and c...

GetHuman1722799's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1722799's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1722799 will want to follow the link below to head to their help center. We will check on GetHuman1722799 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman1722799 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1722799's own words
* years ago I was in a relationship where my ex girlfriend logged into my account and changed my password. Because of that I lost access to the account. **I am now building a business through Facebook and there has been confusion with my current account and the old one that was hacked. I wanted to find a way to get access to my old one so I can change somethings, see who reached out and deactivate it. Please let me know what I can do. Thank you.
GetHuman1722799 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1722799
Dec 9th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 247603 others
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Timeline
GetHuman1722799 started working on this issue
Dec 9th, 2018 4:17pm