I recently had to do factory reset on my phone and my code generator Facebook app backu...

GetHuman-pyearwoo's customer service issue with Facebook from December 2018

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247595 similar
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1 following
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The issue in GetHuman-pyearwoo's own words
I recently had to do factory reset on my phone and my code generator Facebook app backup codes etc. Were all deleted now I cant login to my account because im not receiving the code text message from Facebook and I cant access my account. Ive been through the steps provided by the help center even the identity seceruty check provided my identification and still have not gotten a response yet. I have the same phone and the same phone number and I don't understand what the issue is I have other accounts setup like Facebook and im able to receive there text messages and access my account but not with facebook.**I would like facebook to please help me access my account its my original account and ive had it for over ** years and I would hate to lose it. ** Thank you
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Facebook

Customer service issue
Reported by GetHuman-pyearwoo
Dec 9th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 9 customers so far
Similar issue to 247595 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-pyearwoo started working on this issue
Dec 9th, 2018 4:07pm
GetHuman-pyearwoo shared this issue with friends on Facebook
Dec 9th, 2018 4:12pm