I could not log into my fb account on my Samsung *s. I have been installing and uninsta...

GetHuman-kathielo's customer service issue with Facebook from December 2018

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-kathielo's own words
I could not log into my fb account on my Samsung *s. I have been installing and uninstalling the fb app as it has been quirky. I also did the same with Messenger. A few days ago I tried to sign in and the browser wasn't recognized. I was asked to provide an email to change my pw. Afterward, I was asked to retrieve a code from my SMS text but no code appeared. I tried repeatedly to no avail. I can't access fb or messenger. Was I hacked. Why is this haooening?
GetHuman-kathielo did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-kathielo
Dec 9th, 2018 - 5 mons ago
I have an issue with Facebook too
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Timeline
GetHuman-kathielo started working on this issue
Dec 9th, 2018 3:07am
GetHuman-kathielo shared this issue with friends on Facebook
Dec 9th, 2018 3:08am