I got a new iPhone and had not backed up my iCloud. When I downloaded the Facebook app...

GetHuman-jamiwibe's customer service issue with Facebook from December 2018

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The issue in GetHuman-jamiwibe's own words
I got a new iPhone and had not backed up my iCloud. When I downloaded the Facebook app and logged in it accidentally created me a new Facebook account. Now when I do the forgot password option it is only for the account that i accidentally opened not my original account. It will not even let me look for my original account. When you search my name it only shows the new account.
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Customer service issue
Reported by GetHuman-jamiwibe
Dec 9th, 2018 - 4 mons ago
I have an issue with Facebook too
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Seen by 5 customers so far
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GetHuman-jamiwibe started working on this issue
Dec 9th, 2018 12:30am