Hi. I purchased a new phone * weeks ago and after I backed it up it wanted me to login...

GetHuman1719357's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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GetHuman1719357's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1719357 will want to follow the link below to head to their help center. We will check on GetHuman1719357 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1719357's own words
Hi. I purchased a new phone * weeks ago and after I backed it up it wanted me to login. I forgot my fb password so I requested a reset code. I did this many times as I never received a code. I work from fb and was loosing money from not being active on my fb so I got impatient and decided to open a new fb act. My old fb account was then disabled for impersonation. I did not realize this would happen. I emailed fb and the response I got after explain my issue was that it disabled by mistake. But I couldn’t log back in as I forgotten my password...that was the original problem that got me in this situation. Now my new acct has been flagged for Unusual activity. I haven’t even posted on it. I would like my original account back and to close the new one I opened. My name is Jacklyn Derksen and the account I would like back has a profile picture of me and my husband and about *** friends. This is truly how I make my income and I’ve already lost a lot of money by being locked out. This was a big mistake and I do not want two accounts. I just want my original one back. Please help. Thank you
GetHuman1719357 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1719357
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 246654 others
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Timeline
GetHuman1719357 started working on this issue
Dec 8th, 2018 9:28pm