I enabled * factor authentication for sign in. I logged out all devices and then did a...

GetHuman1718979's customer service issue with Facebook from December 2018

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The issue in GetHuman1718979's own words
I enabled * factor authentication for sign in. I logged out all devices and then did a factory data reset on the phone I was using. Now I can't receive the code via Google authenticator app because I did the factory data reset on my phone and my account isn't connected to it anymore. I DO NOT have access to the email I used to set up my account nor do I have a clue as to what phone number is on my account.I have been trying to get back into this for days and even sent a copy of my drivers license in. Can someone PLEASE help me.
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Facebook

Customer service issue
Reported by GetHuman1718979
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 246592 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1718979 started working on this issue
Dec 8th, 2018 8:23pm