I No longer have my old email password or phone number info for my original FB page. I...

GetHuman-tenno's customer service issue with Facebook from December 2018

1 view
246587 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-tenno's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tenno's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tenno will want to follow the link below to head to their help center. We will check on GetHuman-tenno later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-tenno may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-tenno's own words
I No longer have my old email password or phone number info for my original FB page. I had all that info saved in my old iPhone but no longer. I haven't been able to access my original FB for at least a year now. I need help getting all my memories and photos back as well as removing my old unwanted posts and photos. I haven't found a single person with the knowledge or patience to help me. Please help me out here, thank you. My old email is *****@***.com and my FB name is Jesse Hartman
GetHuman-tenno did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-tenno fixed the problem
We are waiting for GetHuman-tenno to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-tenno fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tenno
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 246587 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-tenno started working on this issue
Dec 8th, 2018 8:17pm