Today, December *, ****, I received two no-reply emails (in Italian, though I live in D...

GetHuman-jmsheil's customer service issue with Facebook from December 2018

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The issue in GetHuman-jmsheil's own words
Today, December *, ****, I received two no-reply emails (in Italian, though I live in Dublin and I have no business in Italy, my name aside) from facebook. They tell me that I am having difficulties accessing my account. Since I have never asked for a facebook account, it came a bit as a shock. I imagine somebody is using my name and email address to use an account. That person is clearly not me. *These are the emails, which I cut and pasted:*Email N. *:*Facebook*Ciao Maria,*Abbiamo notato che hai problemi ad accedere al tuo account. Se hai bisogno di aiuto, clicca sul pulsante in basso e ti faremo accedere.*Accedi con un clic*Quando hai ricevuto questa e-mail?*Ci sono stati tentativi di accesso al tuo account non riusciti. Se non lo hai fatto tu, comunicacelo.*Questo messaggio * stato inviato a *****@***.com.*Facebook Ireland Ltd., Attention: Community Operations, * Grand Canal Square, Dublin *, Ireland**Email N. *:******* * il tuo codice di recupero per l'account Facebook*Inbox*x* Facebook ******@***.com*****:** (** minutes ago)** * to Maria* Facebook*Ciao Maria,*Abbiamo ricevuto una richiesta di reimpostazione della tua password di Facebook.*Clicca qui per modificare la password.*In alternativa, puoi inserire il seguente codice per la reimpostazione della password:********Non hai richiesto questa modifica?*Se non hai richiesto una nuova password, comunicacelo.*Modifica password*Questo messaggio * stato inviato a *****@***.com, come da te richiesto.*Facebook Ireland Ltd., Attention: Community Operations, * Grand Canal Square, Dublin *, Ireland***In both cases, I communicated that I did not make any of those requests and I received a reply in English saying, Thank you for telling us.**Whoever is using my name and email address is committing a crime of identity theft, which is very serious. I would ask you to look into this matter very carefully. I repeat, I have NEVER requested a facebook account, neither in Ireland nor in Italy. If this is a scam, it seems to be coming from Italy. In any case, I would like to see it resolved promptly.*In order to avoid further confusion, I would ask you to email your reply to my husband's address as below.*Thanking you*Maria Tirelli
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Customer service issue
Reported by GetHuman-jmsheil
Dec 8th, 2018 - 5 mons ago
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Dec 8th, 2018 5:15pm