I logged in at my work place on Thursday and received a notification that my account wa...

GetHuman1717683's customer service issue with Facebook from December 2018

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The issue in GetHuman1717683's own words
I logged in at my work place on Thursday and received a notification that my account was logged in from Brampton, Ontario. Asked if this was me, I said no as I logged in from Ottawa, Ontario. They asked me to change my password, which I did, then they said to enter the code sent to my SMS. Unfortunately, I didn't change my phone number which was ***-***-**** and the code was sent to that number which is deactivated. I really want to recover my FB as my husband passed away * years ago and I have all our memories on there. Can you please help me with this? My email address is *****@***.com or contact my cell at ***-***-****. Thank you kindly. Kelly Campbell
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Facebook

Customer service issue
Reported by GetHuman1717683
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 246410 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1717683 started working on this issue
Dec 8th, 2018 5:07pm