I've been trying to go live on my Facebook for * days now everytime it says check my in...

GetHuman1716163's customer service issue with Facebook from December 2018

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The issue in GetHuman1716163's own words
I've been trying to go live on my Facebook for * days now everytime it says check my internet connection I have unlimited internet not only that but I login on another device and it says the same thing and does not allow me to go live on that other device I go live all day on my boyfriend's page please help me I've now made another Facebook and it will not allow me to go live either please help me as I'm getting extremely discouraged
GetHuman1716163 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1716163
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 246017 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1716163 started working on this issue
Dec 8th, 2018 11:00am