I tried to set up an account that combined my maiden and married name, of Marie Epple-K...

GetHuman1715745's customer service issue with Facebook from December 2018

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The issue in GetHuman1715745's own words
I tried to set up an account that combined my maiden and married name, of Marie Epple-Kean, my family is all back east and we live in B.C. most of my family and friends back east do not know my married name as we have lived out here ** years. When I first set up the account it was through *****@***.com. I filled out the form for dispute with a human included a copy of my photo i.d. drivers license, my care card, which is in my married name and a copy of my birthcertificate showing my maiden name and a copy of my TD bank Card in married name, to prove I was the same Marie Kean that has dealt with them for years but wanted a family and friends only account to reach out to all my family, cousins, etc. Providing all this I.d. I thought would solve the problem They said someone would be in touch shortly ....* weeks past no answer so I sent all the i.d. again and explained the situation, still no answer I have written them thru the appeal the disabled account part of their program * times and sent copies of the I*D. but to this date NO ONE has contacted me, I just get a note at the end, of sending their form that says someone will contact you shortly How long is shortly it has now been over * months and still no reply for them as to whether they will let me sign up this account. I guess they thought I was trying to pull something and I realize they take security seriously but I thought the i.d. would clear it all up when I first was contacted they ask me for a picture, I was just beginning to set up the account and did not have a picture under this i.d. yet I had to get them from my wallet and scan them for them, but I ended up hitting the wrong button and sending a blank reply with no picture it was just a mistake I guess I was startled when they ask me for a photo, I wrote them and told them what happened and they disabled my account, but since there is no reply for making a stupid mistake I am not sure they even got my apology and thats when I went to the disabled account appeal to see if I could resolve the issue, it was just a series of stupid mistakes. If I could talk to someone or they would at least reply to me so I could get this straighened out , they would see that I was not doing anything wrong. Please please help me it is * weeks before Xmas and I would like to be able to get a hold of my relatives before xmas gets here.*Sincerely *Marie Joan Kean*Marie Joan Epple-Kean (epple being my maiden name.)*You can contact me at my main email which is *****@***.com or at the one I used to open this account which is sparklesK*****@***.com (since I used this email to set up my Marie Epple-Kean account I do not go in there too often as they disabled the account, the other email is just my main email account I use for everyday and look at it everyday.
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Customer service issue
Reported by GetHuman1715745
Dec 8th, 2018 - 5 mons ago
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman1715745 started working on this issue
Dec 8th, 2018 7:10am
GetHuman1715745 indicated the issue is not fixed yet.
Dec 8th, 2018 7:11am
GetHuman1715745 shared this issue with friends on Facebook
Dec 8th, 2018 7:19am