I tried to set up an account that combined my maiden and married name, of Marie Epple-K...

GetHuman1715745's customer service issue with Facebook from December 2018

2 views
 | 
245855 similar
 | 
0 following
Help with my Facebook issue
Did that get it fixed?
Waiting to see if GetHuman1715745 fixed the issue with our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman1715745's own words
I tried to set up an account that combined my maiden and married name, of Marie Epple-Kean, my family is all back east and we live in B.C. most of my family and friends back east do not know my married name as we have lived out here ** years. When I first set up the account it was through *****@***.com. I filled out the form for dispute with a human included a copy of my photo i.d. drivers license, my care card, which is in my married name and a copy of my birthcertificate showing my maiden name and a copy of my TD bank Card in married name, to prove I was the same Marie Kean that has dealt with them for years but wanted a family and friends only account to reach out to all my family, cousins, etc. Providing all this I.d. I thought would solve the problem They said someone would be in touch shortly ....* weeks past no answer so I sent all the i.d. again and explained the situation, still no answer I have written them thru the appeal the disabled account part of their program * times and sent copies of the I*D. but to this date NO ONE has contacted me, I just get a note at the end, of sending their form that says someone will contact you shortly How long is shortly it has now been over * months and still no reply for them as to whether they will let me sign up this account. I guess they thought I was trying to pull something and I realize they take security seriously but I thought the i.d. would clear it all up when I first was contacted they ask me for a picture, I was just beginning to set up the account and did not have a picture under this i.d. yet I had to get them from my wallet and scan them for them, but I ended up hitting the wrong button and sending a blank reply with no picture it was just a mistake I guess I was startled when they ask me for a photo, I wrote them and told them what happened and they disabled my account, but since there is no reply for making a stupid mistake I am not sure they even got my apology and thats when I went to the disabled account appeal to see if I could resolve the issue, it was just a series of stupid mistakes. If I could talk to someone or they would at least reply to me so I could get this straighened out , they would see that I was not doing anything wrong. Please please help me it is * weeks before Xmas and I would like to be able to get a hold of my relatives before xmas gets here.*Sincerely *Marie Joan Kean*Marie Joan Epple-Kean (epple being my maiden name.)*You can contact me at my main email which is *****@***.com or at the one I used to open this account which is sparklesK*****@***.com (since I used this email to set up my Marie Epple-Kean account I do not go in there too often as they disabled the account, the other email is just my main email account I use for everyday and look at it everyday.
GetHuman1715745 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman1715745 fixed the problem
We are waiting for GetHuman1715745 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1715745 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman1715745
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 245855 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1715745 started working on this issue
Dec 8th, 2018 7:10am
GetHuman1715745 indicated the issue is not fixed yet.
Dec 8th, 2018 7:11am
GetHuman1715745 shared this issue with friends on Facebook
Dec 8th, 2018 7:19am