somebody hacked my account and changed my email, password, profile picture and name. I...
GetHuman-karolgov's customer service issue with Facebook from December 2018
Help with my Facebook issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-karolgov may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-karolgov's own words
somebody hacked my account and changed my email, password, profile picture and name. I didnt receive any email for these changes on my email id. Although, all previous posts, my background details, my friend list still exist as it was there prior to hacked. I cant make login to my account. The only way I know it does exist is sitting with my friend, requesting him to login his account then going into friend list and looking over details*Earlier name on my account was "Radha Govind Karol" and now name is "Andrew Deweese".
GetHuman-karolgov did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-karolgov fixed the problem
We are waiting for GetHuman-karolgov to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.