Can't log into Facebook because I changed my phone number and phone.

GetHuman-dehoffd's customer service issue with Facebook from December 2018

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Help with my Facebook issue
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The issue in GetHuman-dehoffd's own words
Log in to my account ... I got a new phone and phone number. The two step verification process is texting my old number and I can't log in. I have no trusted browsers active on any other devices and I have an old inactive email attached to my Facebook account that I'm guessing they are emailing instead of my active one. I'm able to change my password but I can't actually log in.
I want them to send a text to my new phone.
I have gone through Facebook's entire process including submitting my ID and nothing has changed.
I have an issue with Facebook too
How GetHuman-dehoffd fixed the problem
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Customer service issue
Reported by GetHuman-dehoffd
Dec 8th, 2018 - 6 mons ago
I have an issue with Facebook too
Seen by 6 customers so far
Similar issue to 245701 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-dehoffd started working on this issue
Dec 8th, 2018 4:33am
GetHuman-dehoffd indicated the issue is not fixed yet.
Dec 8th, 2018 4:40am