I cannot remember my Facebook password. I have also forgotten the password to my Gmail...

GetHuman1714882's customer service issue with Facebook from December 2018

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The issue in GetHuman1714882's own words
I cannot remember my Facebook password. I have also forgotten the password to my Gmail account associated with Facebook. **I still have access to my Facebook account on my cell phone but I cannot access it on my laptop and I am so scared I am going to lose the ability to access Facebook on my cell phone if something happens to my phone. **The Gmail associated with my Facebook account is DutchgirlRN@gmail.com. I opened it about * years ago. My Facebook name is Joanna Lugten Hysler*My cell phone number is ***-***-******I have been trying for months to be able to regain access to my DutchgirlRN@gmail.com account and have been unsuccessful. I put in my phone number and it says I will get a text with a * digit code it never shows up. **I can get into my google account and my current e-mail address. I would like to change my Facebook account to DutchgirlFNP@gmail.com and be able to create a new password which I will write down in a very secure place so I can access Facebook on my laptop again and not be so scared of losing my Facebook account on my phone. Thank you very very much for your help!!! God Bless You!
GetHuman1714882 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman1714882
Dec 8th, 2018 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 245584 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman1714882 started working on this issue
Dec 8th, 2018 2:15am
GetHuman1714882 indicated the issue is not fixed yet.
Dec 8th, 2018 2:16am