Someone hacked my friends account and then texted me so i thought it was her and told m...

GetHuman-crisppb's customer service issue with Facebook from December 2018

2 views | 245389 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-crisppb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-crisppb's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crisppb will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-crisppb can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-crisppb may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-crisppb's own words
Someone hacked my friends account and then texted me so i thought it was her and told me that she saw me name on a lost for a government grant of ****** $ and told me to text a number and that his name was agent james robert and the he was a federal agent and to give him a list of info so that he could process my money and told me that he needed a picture of me a picture of my driver's license or ID and I told him I did not have one so then he asked for my email address to Facebook and pass my password to my Facebook I gave him I gave him it then he asked me to buy a $*** Amazon gift card to receive my verification code for my government grant then he told me that I needed to get the card in order to get the money I told him I was broke and I did not have any money he proceeded to try to make me by the card I kept telling him I do not have money and told him I was broke told him I was poor because I am then he hacked my account and logged me out he would not let me have my password back until I'm gave him the money that he wanted he told me to put $** on an Amazon card and then I would get my password back I told him I was broke and that I did not have any money but then he proceeded to tell me to put money on an Amazon card to receive my goverment grant

GetHuman-crisppb did not yet indicate what Facebook should do to make this right.

How GetHuman-crisppb fixed the problem

We are waiting for GetHuman-crisppb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-crisppb fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-crisppb
Dec 7th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 245389 others
0 customers following this

Timeline

GetHuman-crisppb started working on this issue
Dec 7th, 2018 10:17pm